The Vacancy
Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
As our Office Services Assistant, you’ll be responsible for processing documentation in to work queues to be accessed by all areas of the business together with a variety of administration tasks and meeting greeting and safely processing all visitors to Cumberland House.
This role will be available on a full-time or part-time basis working 37.5 hours (full-time) or 18.75 hours (part-time) per week. You’ll work between 08:45 and 17:15 and will be based on-site at our Head Office in Carlisle. Flexibility is vital and capacity to cover holidays and absences is important.
The Benefits
- Salary – £26,300 p.a. (pro-rata)
- Holidays - 25 days holiday plus public holidays and the opportunity to buy and sell up to 3 days.
- Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development.
- Health and Wellbeing - A calendar of events and activities throughout the year, Mental Health & Wellbeing champions and a Cycle to Work scheme.
- Community Day - We offer our people an extra paid day off every year to help local charities and community organisations.
The Role
You’ll deliver, through attitude and actions, an exceptional customer experience, to meet, exceed and continuously improve standards and quality of customer service to internal and external customers. Your responsibilities will include:
- Administration tasks; including incoming post, document scanning, document production, straight through indexing, checking/processing of invoices and utility readings together with other administration duties as required.
- Monitoring and initial supervision of visitors to Head Office to ensure the Cumberland’s security and health & safety obligations are met together with general Reception duties.
- Printing/enveloping high volumes of customer documentation for all areas of the business.
- Overseeing production, issue and administration of HO security ID badges/fobs
- Procedure manual maintenance
- Production of Flow Charts/PowerPoint presentations
About You
We’re looking or someone with excellent PC/inputting/Microsoft skills (Word and Excel), attention to detail and accuracy as well as the ability to work as part of a team or work alone. You’ll be:
- Customer focused, with the ability to work to deadlines and meet service level agreements
- Flexible to provide cover for colleagues and adaptable to change
- Aware of the importance of confidentiality
- Well organized and able to plan your day effectively
You’ll have experience of working in an efficient and highly productive manner, seeking to challenge and improve processes undertaken by you and within your team, to ensure a high level of productivity.
Experience in a similar role is desirable.
The Company
We’re here to create a banking experience that’s kinder to people and planet.
Unlike banks, we don’t have public or private shareholders which means we can invest 100% of our profits back into our business. As a result, our business is purpose-led, financially strong, socially responsible and always focused on our people, planet and communities.
The Benefits
Competitive Salary
We will offer you a competitive basic salary for your role, which is reviewed every year.
Learning & Development
We want you to grow in your role. We’ll work together to support your personal and professional development.
Holidays
Flexibility to buy and sell up to two holiday days per year, plus extra holiday after 5 years.
Family Friendly
We pay competitive maternity, paternity and adoption leave.
Flexible Working
We can provide the tools and equipment you need to be able to work flexibly or from home when you need to, depending on your role.
Pension Scheme
If you’re eligible, we’ll enroll you into our competitive company pension scheme.
Health & Wellbeing
We have a calendar of events and activities throughout the year, Mental Health & Wellbeing champions and Cycle to Work scheme.
Community Day
We offer our people an extra paid day off every year to help out local charities and community organisations.
Social
We hold regular social events, from annual staples like our Christmas party and quiz, to smaller get-togethers such as walks and shopping trips.
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