Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The community you'll join:
The Office Manager plays an essential role in creating a smooth and welcoming office experience by coordinating daily office operations, supporting local leaders and employees, and ensuring the office is ready to foster excellent work, connection, and gatherings.
This role works closely with the National Director and multiple teams to ensure the office remains an efficient, connected, and highly functional workplace. This role acts as a key coordinator with many teams, including: Workspace Operations, vendors, Gatherings, Security, IT, Office of the Chief Executive, Mission Control, and Employee Experience. The Office Manager ensures the office is constantly ready to welcome employees, leaders, guests, and visitors, while supporting experiences that bring Airbnb's culture to life.
This role combines strong operational execution, a sense of hospitality, organization, and administrative coordination to create an environment where employees feel supported and connected.
This role reports to the National Director and has indirect hierarchical responsibility to the regional Workspace Operations and Gatherings teams, whose team meetings they will attend.
The difference you'll make:
As an Office Manager, you contribute to bringing Airbnb's culture to life through exceptional execution and service.
You will coordinate daily office operations, support local leaders, facilitate gatherings and executive visits, and act as a trusted resource for employees and visitors. Through strong organization, a sense of hospitality, and attention to detail, you contribute to creating a welcoming, smooth, and connected office experience.
Success in this role requires excellent judgment, strong relationship-building skills, operational rigor, and a proactive approach to identifying and resolving issues before they impact employee experience.
A typical day:
Support the office experience
- Contribute to ensuring the office is welcoming, organized, and operationally ready every day.
- Be a visible and accessible presence for employees, visitors, and guests.
- Support daily programs and services related to workplace experience.
- Monitor office needs and proactively address issues or escalate them to global and regional counterparts as needed.
- Contribute to maintaining hospitality standards in office spaces, meeting rooms, and shared environments.
Coordinate office operations
- Support daily coordination of workplace operations, hospitality services, food programs, and office amenities.
- Collaborate with vendors and service providers to ensure consistent service delivery and rapid issue resolution.
- Monitor workplace conditions and employee feedback.
- Track office requests, operational issues, and follow-up actions.
- Identify opportunities for improvement and communicate recommendations to the regional leader and global operations team.
- Keep office documentation, communications, and operational processes up to date.
- Support implementation of office standards and procedure guides.
- Support space utilization reporting.
Executive support and administrative assistance
- Act as a trusted administrative partner to the National Director.
- Provide support with agenda management, meeting coordination, and room booking for the National Director.
- Collaborate with executive assistants to coordinate logistics for executive visits, leadership meetings, and business gatherings.
- Act as a local resource for employees and leaders navigating office services and resources.
This role is not responsible for travel booking or expense management. This role provides only support to the National Director's agenda.
Support gatherings and connection
- Coordinate logistics for local gatherings, executive visits, and employee engagement activities.
- Support regional-scale gatherings, executive visits, and employee engagement activities as needed.
- Collaborate with the Workspace Operations team and regional Gatherings Manager to ensure the success of events and connection moments.
- Ensure meeting rooms, hospitality elements, vendors, and participant experiences are prepared and executed efficiently.
- Support delivery of connection and community development experiences within the office by following global guidelines and toolkits while adapting them to local needs.
Build strong relationships
- Develop positive working relationships with employees, leaders, executive assistants, vendors, and cross-functional partners.
- Support a culture of hospitality, responsiveness, and service.
- Gather employee feedback and share findings to improve office experience.
- Contribute to fostering an environment where employees feel welcomed, informed, and connected.
Your expertise:
- 5+ years of experience in office management, workplace experience, hospitality, events, administration, employee experience, or related fields.
- Strong organizational and project coordination skills.
- Experience coordinating meetings, events, executive visits, or workplace programs.
- Excellent communication and interpersonal skills.
- Strong attention to detail and follow-through.
- Ability to manage multiple priorities and work effectively in a fast-changing environment.
- Hospitality-focused mindset and passion for creating positive experiences.
- Strong problem-solving skills and sound judgment.
- Experience collaborating with vendors and cross-functional stakeholders (a plus).
- Full professional proficiency in English and French.
Your workplace:
This position requires an in-office presence at our Montreal office five days per week.
Our commitment to inclusion and belonging:
Airbnb is committed to working with the broadest possible talent pool. We believe that diversity of ideas fosters innovation and engagement, and enables us to attract creative people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply.
We also strive to provide an inclusive application and interview process for people with disabilities. If you are a candidate with a disability and require reasonable accommodations to submit an application, please contact us at: [email protected]. Please include your full name, the position you are applying for, and the accommodations you need to assist you in the recruitment process.
We ask that you contact us only if you are a candidate whose disability prevents you from completing our online application.
We use automated tools to help our recruiting team efficiently review a large number of applications. All final hiring decisions are made by a human.
This position is newly created and does not replace or fill an existing position.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Canada Annual Pay Range
$85,000—$100,000 CAD