Company Description
Experian is a global data and technology company that drives opportunities for people and businesses around the world. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As an FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Provide first-level operational support for network services, connectivity, and telecommunications at corporate headquarters in Colombia, Peru, Chile, and Panama, ensuring timely attention to requests and incidents related to LAN infrastructure, Wi-Fi, remote VPN access, and telephony.
Purpose of the role:
Provide first-level support for network and communications services at the corporate campus, managing connectivity requests, resolving operational incidents, and coordinating escalation of complex cases to ensure the availability and proper functioning of the technological infrastructure that supports business operations.
Role Responsibilities:
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Ensure timely attention to requests related to LAN connectivity, VPN, Wi-Fi, and telephony.
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Execute first-level support operational activities following the procedures and standards defined by the organization.
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Analyze and resolve basic network and connectivity incidents for end users in Colombia and Peru.
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Properly document all activities executed in management platforms.
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Identify situations requiring specialized support in a timely manner and manage the corresponding escalation.
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Maintain ongoing communication with users, vendors, and support teams to ensure proper incident management.
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Follow up on incidents related to telecommunications circuits until resolution.
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Comply with service level agreements (SLAs) established for request and incident handling.
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Ensure proper use and allocation of connectivity resources, VPN access, and RSA token authentication. -
Contribute to maintaining operational availability of network and communications services at the campus.
Qualifications
Education:
• Technician, technologist, or student in final semesters of Systems Engineering, Telecommunications Engineering, Electronics Engineering, or related fields.
• Desirable certification or basic courses in networks and technological infrastructure support.
Experience:
• Minimum 1 year of experience in technical support, service desk, or basic network administration.
• Experience in end-user support and ticket management.
• Desirable experience in corporate environments with multiple locations or remote users.
Required Technical Knowledge:
• LAN/WAN network fundamentals.
• IP addressing (IPv4).
• Basic concepts of switching and network connectivity.
• Wireless network support (Wi-Fi).
• Basic VPN access administration.
• Basic multifactor authentication management (RSA Tokens).
• Basic knowledge of telephony under Teams.
• Incident and request management tools (ServiceNow, Jira Service Management, or similar).
• Basic knowledge of telecommunications vendors and data circuits.
Note: Training can be provided internally.
Competencies:
Proactivity, learning ability, teamwork, work organization, commitment, goal and objective achievement orientation, good work standards, flexibility to change, assertive communication.
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, commitment, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have any disability or special need requiring accommodations, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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