About Workato
Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer. For more information, visit workato.com.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for a motivated Customer Success Intern to support our growing Japan Customer Success team.
In this role, you'll work closely with Customer Success Managers and cross-functional teams to improve customer operations, streamline internal processes, and explore practical ways to leverage AI and Automation in day-to-day business.
Customer Success Operations
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Maintain Contact and Account information in Salesforce (SFDC)
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Support Quote Creation
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Support Salesforce-related operations
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Generate ideas and support implementation for process automation and operational improvements (AI & Automation)
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Support the creation of AI best practices and internal knowledge assets (AI & Automation)
Cross-functional Collaboration
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Coordinate with internal teams such as Deal Desk, Billing, Product, and Sales
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Support internal communications
Qualifications
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Currently enrolled in an undergraduate or graduate degree program
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Fluent in Japanese (ability to communicate smoothly)
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Comfortable reading, writing, and engaging in basic communication in English
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Basic computer skills using Mac
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Familiarity with Google Workspace (Docs, Sheets, Slides) or equivalent productivity tools
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Detail-oriented with a strong focus on accuracy and quality
Preferred Skills / Experience
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Experience using generative AI tools such as ChatGPT, Claude, or Gemini
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Experience using collaboration tools such as Slack, Notion, Zoom, or Confluence
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Experience using CRM tools like Salesforce
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Strong interest in AI, Automation, SaaS, and Digital Transformation (DX)
Personal Characteristics
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Interested in Customer Success, SaaS, and technology companies
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Eager to learn operations and business processes
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Enjoys paying attention to detail while thinking deeply about the underlying context and purpose of tasks
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Excited to collaborate with team members from diverse roles and backgrounds
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Proactive in thinking about and driving process improvements
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Eager to learn new technologies and enjoy experimenting with AI and Automation to find better ways of working
Employment Terms
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Employment type: Paid internship
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Work location: Office attendance required (no remote work)
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Minimum commitment: 6–12 months
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Working hours:
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During school term: at least 15 hours/week (reduced hours may be arranged around exam periods)
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During school vacation: less than 30 hours/week (within Workato business hours, 9:00 AM–6:00 PM)
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Japanese Follow / Japanese Responsibilities
As a member of our Japan Customer Success team, you will drive customer support, operational improvement, and AI adoption while collaborating with Customer Success Managers and related departments.
Customer Success Operations
- Managing Contact and Account information in Salesforce (SFDC)
- Support Quote Creation
- Supporting Salesforce-related operations
- Generating ideas and supporting implementation of business automation and operational improvements (AI & Automation)
- Supporting the creation of AI best practices and internal knowledge (AI & Automation)
Cross-functional Collaboration
- Coordinating with internal teams such as Deal Desk, Billing, Product, and Sales
- Supporting internal communications
Qualifications
- Currently enrolled in an undergraduate or graduate program
- Able to communicate smoothly in Japanese
- Comfortable reading, writing, and basic communication in English
- Able to perform basic PC operations using a Mac
- Able to use Google Workspace (Docs, Sheets, Slides) or equivalent tools
- Able to carry out work carefully with attention to detail
Preferred Skills / Experience
- Experience using generative AI tools such as ChatGPT, Claude, and Gemini
- Experience using Slack, Notion, Zoom, Confluence, etc.
- Experience using CRM tools such as Salesforce
- Interest in AI, Automation, SaaS, and DX
Personal Characteristics
- Interested in Customer Success and SaaS/technology companies
- Eager to learn operations and business processes
- Enjoys paying close attention to detail while thinking deeply about the background and purpose of tasks
- Keen to work with team members from diverse roles and backgrounds
- Able to proactively think about process improvement
- Eager to learn new technologies and enjoys experimenting with AI and Automation to find better ways of working
(REQ ID: 2928)