We are seeking a motivated and collaborative individual to join our team as an Events Assistant. This role offers an exciting opportunity to deliver exceptional customer service to internal and external clients, ensuring events run smoothly and guests are satisfied with the quality of the venue, facilities, and the service they receive, within a dynamic and inclusive environment.
You will be responsible for:
- Supporting clients throughout the booking journey, including on the day event support, ensuring that the highest attainable standards in the provision of facilities, services, product/brand quality, customer service and hospitality are consistently reached.
- Maintaining clear and accurate event tracking information
- Assisting in the preparation of facilities and services to ensure the success of your events
- Up-selling the University’s conference facilities and services throughout the client’s event journey
About You
We encourage applications from individuals with a wide range of backgrounds and experiences. You should demonstrate:
Essential Criteria:
- A qualification in a hospitality related subject, or professional qualifications (s) combined with demonstratable professional skill and/or knowledge gained through relevant industry experience
- Conference/Hospitality service and skills gained in a similarly diverse environment providing conference services on a similar scope and scale
- Evidence of readily accepting individual accountability and effective use of initiative
- Ability to manage and prioritise your own workload.
Desirable Criteria:
- Conference/Hospitality service and skills gained in a similarly-diverse environment
providing conference services on a similar scope and scale
- Liaison skills gained within a comparable role and work environment, with the ability to work effectively in partnership with others from within the organization
Our benefits include:
- Generous employer pension contribution
- Christmas closure across all departments outside of annual leave and bank holidays
- Purple Place employee discount platform
For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.
We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.
Enquiries about the role, shortlisting and interviews
Name: Jane Pinder
Email: [email protected]
General enquiries and administrative support
Technical and job portal support
https://jobseekersupport.jobtrain.co.uk/support/home
This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.
Applications close at midnight on the closing date.
Further particulars (with person specification) linked below.