ERP System Support Specialist

The Role This role focuses on delivering business application support for the ERP solution (Unit4 ERP, also known as Business World/Agresso), with a particular emphasis on finance modules. You will be responsible for incident investigation and resolution, ensuring the smooth operation of the system across key finance processes. In addition to support, you will contribute to system and process improvements through change requests and project work, while maintaining clear documentation and producing regular management information. You will play a key role in maintaining robust system controls, proactively identifying risks and ensuring effective processes are in place to support accurate and reliable financial operations. Working as part of the wider team, you will also handle more complex issues and escalations, support project delivery, and deputise for managers when required, helping to ensure a high-quality, consistent service. What You’ll Be Doing SME for ERP finance modules, undertaking month end and year end activities. Defining a guideline, standards and documenting procedures for others to follow. Unit4 / Agresso ERP incident tracking, investigation and resolution including data maintenance and user maintenance within target SLAs. Provide face-to-face advice and assistance through liaison with a range of internal partners. Routine maintenance, including monitoring of business-critical incoming interfaces, as well as the production of outbound interfaces. Liaison with 3rd party Application support providers - overall 3rd Party Service. Prototyping of Small Enhancements and performing unit testing. Deployment of development / small enhancements into Live, adhering to the Change Control process. Assist and support issue tracking and support team logs and statistics. Continuous improvement ideas to be shared with the team. Update and maintain Support team documentation and guidelines. Perform ad hoc activity to support wider ERP projects, developments and initiatives. Dealing with more complex issues, complaints and escalations. Who We’re Looking For This opportunity would suit candidates with financial accounting and accounting systems or application support experience, looking for a rewarding career within system support at SJP. Essential Criteria: Financial year end / month end accounting experience Accounting systems or application support experience, knowledge of Systems Administration, Financials, P2P, S2C, Absence, Workflow Reporting and Workspaces. Strong analytical and reporting skills. The ability to analyse issues, investigate the route cause and devise a resolution. Able to liaise with a range of internal stakeholders – internally and with the supplier. Excellent interpersonal and communication skills are required when dealing with users or other Support Teams. Continual development of SME capability. Understand and maintain appropriate security and general IT controls relevant to the system and the transactions it performs- learn and assist in the continual maturity of system controls and processes. Ability to rectify problems under difficult or high-pressure circumstances. Ability to work individually and as part of a team. Desirable Criteria: Experience using Unit4 ERP. What's in it for you: Private Medical - up to family cover paid for by Company– via BUPA. Significant protection benefits with real value, such as 10X life cover, PHI, and critical illness. Non-Contributory Pension – 10% (increasing with length of service up to 15%) with further pension matching. Parental leave – 6 months full pay 28 days holiday entitlement plus bank holidays (based on full-time equivalent) with the option to buy an additional up to 5 days Not applicable to fixed term contracts (standard uplift applies in lieu of the protection benefits) Flexible Working We know that everyone works best in different ways, at different times and in different environments. We have introduced a hybrid working policy to provide greater flexibility for part-time work, job-sharing, remote working, and flexibility on hours. Our people are encouraged to work in a flexible way that suits their lifestyle, so please ask the question and start a conversation! Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box. Reasonable Adjustments We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]