🌍 Who are we?
We are Getaround, one of the world's leading carsharing platforms. Millions of users share thousands of cars in over 1,500 cities across 6 countries.
Our mission is simple: to make our cities more livable through carsharing.
Every car shared on Getaround replaces between 5 and 8 personal cars. Fewer cars mean more space, less pollution, and flexible access to mobility.
Thanks to our connected car technology, our users can book and unlock a vehicle directly from our app, without access cards, keys, or queues.
To achieve our vision of a world where all cars are shared, we are building a strong and committed team. We are looking for curious, positive, and autonomous people who love to learn and collaborate to create impact.
🎉 And we are proud to have been certified Best Workplaces 2025!
🚗 The Claims Management Team
When damage occurs during a rental, our users count on us to provide them with fast, fair, and effective solutions.
Our goal: guarantee their satisfaction, even in the most complex situations.
You will be in direct contact with owners, renters, insurers, and partners, and will play a central role in the continuous improvement of our processes.
You will join a team of 7 claims managers, reporting to Reginaldo Contreras, Claims Manager Europe.
🎯 Your missions
As a Claims Manager, you will be responsible for:
-
Opening and tracking claims files in our internal tool
-
Managing escalations and resolving disputes in a fair and human way
-
Collaborating with our partners and our customer service team via our ticketing tool Intercom
-
Identifying and proposing improvements to optimize our processes
-
Working hand-in-hand with our product and operations teams
👤 Profile sought
-
You have previous experience (minimum 2 years) in customer service,
-
You are empathetic and know how to establish a climate of trust with your interlocutors,
-
You are comfortable analyzing complex situations and making balanced and fair decisions,
-
You are rigorous, have an eye for detail, and know how to detect anomalies or suspicious behavior,
-
You like to improve things and do not hesitate to propose ideas to optimize our processes or the user experience,
-
You have perfect command of French, both spoken and written,
-
You have a good level of English (international team and work tools)
Bonus:
-
Proficiency in German or Norwegian
-
Experience in claims management or in the mobility sector
💼 Why join Getaround?
-
🌱 A positive impact: each shared car replaces 5 personal cars
-
🧠 An environment where you can learn: weekly 1:1s, regular feedback, training
-
🌐 An international team and company: our product is available in France, Norway, Germany, Spain, Belgium, and Austria.
-
🏡 Flexible remote work policy: up to 3 days of remote work per week
-
💫 Good health insurance, Swile card
-
💻 Apple equipment provided
-
🚘 -30% on your Getaround bookings
-
🏢 Position based in central Paris
🚀 The recruitment process
-
HR screening
-
Interview with the Claims Manager
-
Case study in our offices
-
Fit interview
-
Ref check
-
Welcome 😎