Cabify Logistics - Customer Experience Supervisor
At Cabify, we believe a new form of urban mobility is possible. An ecosystem that allows fewer private cars on the streets, more sustainable vehicles, and more efficient routes.
Cities where streets are designed by and for people, not for cars. Products and services that, through sustainable and efficient mobility alternatives, generate economic, social, and environmental value.
And it's not just that we believe in it—we work the magic to make it happen. If you share our same purpose with us, keep reading because… This is your place!
Position Mission
How will you help us fulfill our mission?
- Monitor operations in real time, ensuring compliance with delivery and collection times, using technological tracking tools.
- Manage operational incidents, resolving problems and adjusting operations to minimize impact.
- Coordinate and communicate with drivers, providing instructions and adjusting routes as needed.
- Optimize routes and resources, in collaboration with planning teams to maximize operational efficiency.
- Supervise KPIs and take corrective actions to ensure compliance with performance objectives.
- Manage multiple services (cargo transport, express messaging, and cross-docking), ensuring the correct execution of each one.
- Serve internal and external customers, providing clear and up-to-date information about shipment status.
- Lead and motivate the traffic control team, developing processes and procedures to improve efficiency.
What are we looking for?
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Alignment with our principles.
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Availability to work Monday to Saturday, with a hybrid model
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Minimum 3 years of experience in:
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Cargo fleet control.
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Operational performance control.
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Dispatch agent supervision.
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Operational improvement strategies.
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Logistics operations control.
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Transport customer service and Call Center customer service
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Management of operational updates.
What do we offer?
We are a team full of happy and motivated people. Flexibility, great environment, growth, and impact—guaranteed! Cabify comes loaded with benefits for you to enjoy on your journey with us:
📝Permanent contract with competitive salary
🎟️Wellness bonus to use in healthcare or a variety of stores
🏝️7 additional paid rest days per year
🌍Hybrid work model
🎉Fun events to enjoy with your team
💸Monthly credit to use in our Cabify App
🖥️Work equipment so you can develop all your talent