Job title: Customer Experience Partner - Dermatology Drug Program
- Coverage area: Łódź, Lesser Poland & Świętokrzyskie Voivodeships
- Role Type: Field Role
About the job
As a Customer Experience Partner - Dermatology Drug Program within our Immunology team, you'll orchestrate all customer interactions using diverse messages and channels to deliver superior customer experiences to healthcare professionals and inspire them to provide the best solutions for patients. Ready to get started?
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In the Immunology team, you'll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
- Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
- Act as a bridge between customer engagement functions
- Lead and develop health communities to best serve patients
- Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
- Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
- Own and adapt communication with customers to meet their specific needs
- Implement and manage customized activation strategies across all channels to ensure optimal customer experience
About you
Experience:
- Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland; experience working with hospital-based physicians and proven track record in delivering group presentations in hospital wards
- Knowledge of working with drug programs would be a great asset
- Knowledge of working in therapeutic areas specific to Atopic Dermatitis (AD) (Dermatologists, Pediatricians)
Soft and technical skills:
- Sales management and scientific knowledge; strategic analysis and planning capabilities; project management skills; strong interpersonal skills to negotiate, communicate, present, and persuade; excellent collaboration and analytical skills; ability to prioritize and work on own initiative with quality decision-making; valid driving license category B
Education:
- University degree, preferably in biology, biotechnology, chemistry, or pharmacy
Languages:
- Polish – full professional proficiency
- English language knowledge will be an asset
Why choose us?
- Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs
- Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement
- Develop your career with opportunities to grow across functions and regions in a purpose-driven environment
- Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys
- Collaborate with diverse, talented teams across market access, medical, and customer engagement functions
- Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice
- Develop your career through cross-functional collaboration with medical, market access, and sales teams, with opportunities to grow across the organization
- Shape the future of customer engagement using digital tools, CRM platforms, and data-driven insights that enhance the customer experience
- Thrive in a purpose-driven environment where your work directly contributes to improving patients' lives and advancing disease awareness
- Enjoy a comprehensive benefits package that supports your well-being, including flexible working options, top-tier healthcare, and 14 weeks of gender-neutral parental leave
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch ourALL IN video and check out our Diversity Equity and Inclusion actions atsanofi.com!
Discover our Code of Conduct , that serves as the moral compass that guides us when chasing the miracles of science to improve people’s lives. Please ensure to have read this document, before applying.
Sanofi sp. z o.o. informs that it has implemented a local Internal Reporting and Follow-up Procedure, which, along with the Information on data processing, is available at https://www.sanofi.com/pl/polska .
Information for candidates for employment at Sanofi
By applying for a position within a Sanofi Group company in Poland, you provide us with your personal data. In connection with the above, we would like to inform you how the companies:
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Sanofi sp. z o.o. with its registered office in Warsaw at ul. Marcina Kasprzaka 6, 01-211 Warsaw, or
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Opella Healthcare Poland sp. z o.o. with its registered office in Warsaw at ul. Marcina Kasprzaka 6, 01-211 Warsaw,
will process your personal data if you decide to share it with us for the purpose of including your application in our recruitment process.
Personal Data Controller
From the moment you provide us with your personal data (hereinafter referred to as "Personal Data"), the Sanofi company to which you are applying becomes their Controller, which means that it will decide for what purpose and in what way your Personal Data is processed in its database.
The Controller will always be the company to which you are applying for a position (hereinafter also referred to as the "Controller" or "we", "us", etc.). Regardless of which of the above-mentioned Sanofi companies is the Controller, the principles of Personal Data processing in the recruitment process are identical.
Source of Personal Data
We may obtain your Personal Data from the following sources:
directly from you (e.g., when you submit your application yourself, respond to our job offer, fill out our recruitment form, come to a recruitment meeting);
from databases maintained by agencies (recruitment firms) where you have registered as a job seeker, provided that you have given your consent for such an agency to share your Personal Data with us for recruitment purposes,
from your previous employers, if you voluntarily agree for us to ask them to provide us with feedback on how they evaluated you as an employee (so-called references),
from websites where you publicly post information about your professional experience, education, interests, career path, etc. (e.g., LinkedIn).
Purpose of Personal Data processing
We will process your Personal Data for the purpose of conducting the recruitment process for which you are applying for a specific job position. If you agree, we will also process your data in future recruitment processes if you were not selected for the position you originally applied for. With your consent, we will share your Personal Data with other companies in the Sanofi Group so that they can also present you with their job offers and invite you to participate in recruitment processes.
Legal basis for data processing
We process your Personal Data in accordance with EU Regulation 2016/679 of April 27, 2016 (General Data Protection Regulation), hereinafter referred to as "GDPR", acting on the basis of:
labor law provisions, in particular the Labor Code, which indicate what data an employer should obtain from a job candidate (legal basis: Art. 6(1)(c) and Art. 9(2)(b) of the GDPR),
your consent to data processing (legal basis: Art. 6(1)(a) and Art. 9(2)(a) of the GDPR), in the event that:
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you voluntarily provide us with more Personal Data than required by labor law,
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you grant the recruitment agency (firm) where you registered your database consent to share your Personal Data with us for the purpose of including your application in our recruitment process,
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you grant us consent to process your Personal Data in future recruitment processes,
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you agree for us to share your Personal Data with other Sanofi Group companies for their own recruitment purposes.
Granting the above consents is voluntary and they can be withdrawn at any time. Please note, however, that exercising the right to withdraw a previously granted consent will not affect the legality of our actions that were carried out based on your consent before it was withdrawn.
the realization of our legitimate interests consisting in enabling us to defend ourselves in the future against potential claims regarding equal treatment and discrimination in employment (legal basis: Art. 6(1)(f) and Art. 9(2)(f) of the GDPR).
Data recipients
Access to Personal Data may be granted to the following data recipients:
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authorized employees of the Controller and service providers (these may be Sanofi Group companies or external suppliers), if access to the data is necessary for such a service provider to perform services provided to the Controller. In particular, these include entities such as recruitment agencies (firms) that look for the best job candidates for us or support us in such searches. If we have received your personal data from a recruitment agency, we may share information with that agency regarding your employment to the extent necessary to settle the agency's remuneration for a successful recruitment result if you are hired. Furthermore, entities providing us with IT tools and systems used for data processing in recruitment processes, including providers of job seeker websites, may also have access to your data. However, access to Personal Data is always granted only to entities for which there is a justification for such access due to the tasks performed and services provided. We ensure that our employees undergo appropriate training in the field of personal data protection by familiarizing them with internal data protection policies and procedures or dedicated training programs. All persons authorized to process Personal Data are obliged to maintain data confidentiality and secure it against disclosure to unauthorized persons.
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entities from the Sanofi Group, to which Personal Data is shared for use in their own recruitment processes, if you have given us your consent to such data sharing.
Transfer of data to third countries (countries outside the EEA)
Personal Data may be transferred to recipients in any of the countries where the Sanofi Group operates. Some data recipients may be located in countries outside the European Economic Area (EEA) that do not provide the same level of personal data protection as countries belonging to the EEA. In such a case, the Controller applies appropriate mechanisms aimed at protecting Personal Data, including in particular the Sanofi Group's Binding Corporate Rules or a data transfer agreement based on standard contractual clauses adopted by the European Commission. For further information on the countries to which data is transferred or the data transfer mechanisms used, you can contact the Controller using the contact details provided below.
Data retention period
Personal Data will be stored for the duration of the recruitment process, and in the case of non-selected candidates, also for 3 months after its completion, solely for the purpose of using it if necessary in recruitment for the same position, e.g., in the event that the originally selected candidate resigns from the job offer. After the final completion of a given recruitment, we may, however, retain your Personal Data for the purpose of defending against potential claims regarding equal treatment and discrimination in employment, but no longer than until the expiry of the limitation period for these claims, which is 3 years (in the case of initiating proceedings before a court, this period is extended until the end of such proceedings). If, however, you agree to the processing of your Personal Data in future recruitment processes, we will process them for these purposes no longer than until you withdraw your consent. In the event that you are hired as a result of the recruitment, we will process your Personal Data as part of the employment processes. Detailed information on the processing of employees' personal data will be presented to you at the stage of concluding an employment contract.
Data collection principles
Providing Personal Data is mandatory to the extent indicated in Art. 22¹ § 1 and 4 of the Labor Code. You provide any additional information voluntarily by giving your consent to their processing. Failure to provide the required data will result in the rejection of your application in the recruitment process.
Rights related to Personal Data processing
As a data subject, you can exercise the following rights against the Controller:
the right to request access to your Personal Data and obtain information about its processing, and in the event that it is incorrect, the right to request its rectification (in accordance with Art. 15 and 16 of the GDPR),
the right to request the restriction of the processing of your data in situations and on the terms indicated in Art. 18 of the GDPR (Every data subject may request the restriction of the processing of their personal data for the period of verifying its accuracy or until their objection to data processing is considered. This right also applies in a situation where, in the data subject's opinion, the processing of their data is unlawful, but they do not want this data to be deleted immediately, or in the event that the data is needed for longer than the assumed processing period, due to issues of establishing or defending claims),
the right to withdraw a previously granted consent to the processing of Personal Data, which, however, will not affect the legality of the processing of your data that took place based on this premise and occurred before you exercised your right to withdraw consent,
the right to request the deletion of data in accordance with Art. 17 of the GDPR ("right to be forgotten"),
the right to transfer Personal Data in accordance with Art. 20 of the GDPR, i.e., to receive your personal data from the Controller in a structured, commonly used, machine-readable format (by computer), as well as to request its transfer to another data controller; This right applies only to data that you provided to us yourself, processed based on your consent, and in electronic form,
the right to object to further data processing in accordance with Art. 21 of the GDPR.
Furthermore, you have the right to lodge a complaint regarding the processing of your Personal Data by the Controller to the President of the Personal Data Protection Office (address: ul. Stawki 2, 00-193 Warsaw).
Contact details of the Controller and its Data Protection Officer
To contact the Controller in order to exercise the above-mentioned rights regarding personal data processing, please visit the website: https://www.sanofi.com/en/data-protection-contact
To contact our Data Protection Officer, please send an email to: [email protected]
The Controller may retain in its resources the Personal Data of the person submitting an application or request to the extent necessary to document that its consideration took place in accordance with the law. This data will be processed no longer than until the expiry of the limitation period for claims, which constitutes the Controller's legitimate interest, as referred to in Art. 6(1)(f) of the GDPR.
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
The salary range for this position is :zł114 439,00 - zł171 161,00
Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.