Company Description
Experian is a global data and technology company that supports people and businesses worldwide. With our unique combination of data, analytics, and software, we have established ourselves as one of the leading service providers for risk, fraud, and identity management in the DACH region.
Experian enables individuals to have better access to financial services such as loans, insurance, mobile contracts, and online shopping. We help companies of all sizes and industries make more informed decisions, lend responsibly, and protect themselves and their customers from identity fraud and crime.
We invest in our experienced employees and in new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 people in 32 countries and are a FTSE 100 company listed on the London Stock Exchange (EXPN). Our headquarters are located in Dublin, Ireland.
Job Description
This role is a central part of Experian's commitment to empowering consumers. The goal is to ensure that individuals can access their financial data, understand it, and make balanced decisions—which in turn is essential for a healthy economy.
This position is intended as a "Minijob" or student assistant role with a scope of 10–20 hours per week and is limited to six months. The work can be performed exclusively on-site at our Düsseldorf office.
Main Tasks and Responsibilities:
- Direct contact with consumers as the face of Experian to provide them with important information regarding their financial situation
- Processing information requests in compliance with data protection laws to ensure the highest level of confidentiality and security
- Supporting our Consumer Services team with email inquiries while maintaining our high standards
- Contributing to our mission of creating a better future through technology—in every interaction with our stakeholders (e.g., using our ticketing system)
- Participating in training to stay up to date on bureaucratic processes and to continuously improve the customer experience
Qualifications
- Experience in customer service and/or administrative work
- Training in office communication or comparable knowledge is an advantage
- Very good written and spoken German skills
- Good knowledge of MS Office
- Ability to communicate clearly and empathetically
- Knowledge of data protection regulations and a commitment to complying with them
- Responsible handling of data
- Reliable, structured, and independent way of working
- Experience with SharePoint and Confluence is an advantage
Additional Information
Proud to be one of the "World’s Best Workplaces 2025"
Our uniqueness lies in the fact that we celebrate yours. The corporate culture and our employees are key differentiators for Experian. We take our HR strategy very seriously and focus on what matters: DEI (Diversity, Equity & Inclusion), work-life balance, development, authenticity, engagement, collaboration, well-being, recognition, and much more. Experian's "people-first" approach has received numerous awards—including Great Place To Work™ in 24 countries as well as rankings such as FORTUNE Best Companies to Work and Glassdoor Best Places to Work (4.4 stars globally). Check out "Experian Life" on social media or on our career page to find out why.
Experian is proud to be an employer that promotes equal opportunity and diversity. Innovation is a central part of our DNA, and our diverse workforce drives our success. At Experian, everyone can succeed and bring their full self to the workplace—regardless of gender, ethnic origin, religion, skin color, sexual orientation, physical abilities, or age. Should you have a disability or special needs that require support, please let us know in advance.
Experian Careers – Creating a better tomorrow together
Find out more about what it is like to work at Experian by clicking here.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here