Company Description
Experian is a global data and technology company that supports people and businesses worldwide. With our unique combination of data, analytics, and software, we have established ourselves as one of the leading service providers for risk, fraud, and identity management in the DACH region.
Experian enables individuals to gain better access to financial services such as loans, insurance, mobile contracts, and online shopping. We help businesses of all sizes and industries make more informed decisions, lend more responsibly, and protect themselves and their customers from identity fraud and crime.
We invest in our experienced employees and in new, advanced technologies to harness the power of data and drive innovation. We employ 25,100 employees in 32 countries and are an FTSE-100 company listed on the London Stock Exchange (EXPN). Our headquarters is located in Dublin, Ireland.
Job Description
This role is a central part of Experian's commitment to empowering consumers. The goal is to ensure that individuals have access to their financial data, understand it, and can make balanced decisions – which in turn is essential for a healthy economy.
This position is to be performed as a mini-job or student assistant role with a scope of 10–20 hours per week and is limited to six months.
Main Tasks and Responsibilities:
- Direct contact with consumers as the face of Experian to provide them with important information about their financial situation
- Processing information requests in compliance with data protection laws to ensure the highest level of confidentiality and security
- Supporting our Consumer Services team with email inquiries while maintaining our high standards
- Contributing to our mission to create a better future through technology – in every interaction with our stakeholders (e.g., using our ticketing system)
- Participating in training to stay up to date on administrative processes and continuously improve the customer experience
Qualifications
- Experience in customer service and/or administrative work
- Training in office communication or comparable knowledge is an advantage
- Excellent German language skills, both written and spoken
- Good knowledge of MS Office
- Ability to communicate clearly and empathetically
- Knowledge of data protection regulations and commitment to their compliance
- Responsible handling of data
- Reliable, structured, and independent working style
- Experience with SharePoint and Confluence is an advantage
Additional Information
Proud to be one of the "World's Best Workplaces 2025"
Our uniqueness lies in celebrating yours. Our corporate culture and our employees are central distinguishing features of Experian. We take our people strategy very seriously and focus on what matters: DEI (Diversity, Equity & Inclusion), work-life balance, development, authenticity, engagement, collaboration, well-being, recognition, and much more. Experian's "people-first" approach has won numerous awards – including Great Place To Work™ in 24 countries and rankings such as FORTUNE Best Companies to Work and Glassdoor Best Places to Work (4.4 stars worldwide). Check out "Experian Life" on social media or on our careers page to find out why.
Experian is proud to be an employer that promotes equal opportunity and diversity. Innovation is a central part of our DNA, and our diverse workforce drives our success. At Experian, every person can succeed and fully contribute in the workplace – regardless of gender, ethnicity, religion, skin color, sexual orientation, physical abilities, or age. If you have a disability or special needs that require support, please let us know early on.
Experian Careers – Creating a better future together
Find out what it's like to work at Experian by clicking here.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here