The Division of Advancement requires a customer service-oriented Computer Consultant II to provide advanced technical support and issue resolution across a wide range of systems, applications, devices, and environments. This position is responsible for providing a wide range of hardware, software and platform support and maintenance for the technology tools of approx. 200 divisional staff across the division's geographically distributed units. This member of the technical services team will lead day-to-day support related, but not limited to; delivering help desk support via use of the Orange Tracker ticketing system, build/deploy/install devices , execution of Powershell commands for shared environments/devices, managing the repair, updates and replacement of mobile devices (iPhones and iPads), managing inventories of equipment related to fundraising events (iPads, AV equipment) and support of AEA hybrid and virtual events in Teams and Zoom. The consultant works independently in locations across campus/unit locations and may be required to work some non-business hours to fulfill event needs and system updates.
The Division of Advancement & External Affairs expresses a shared mission that is collaborative, trusted, respectful, future-focused and is aligned with the overall University. All current and new employees embrace and demonstrate dedication to promoting shared values in an inclusive work culture to propel the future of advancement operations in their everyday work.