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Complaints Governance - Risk and Controls Manager

Company hidden

Hours

40 hrs/week

Schedule

Generous PTO

Location

Hybrid · Cirencester, UK

About this role

About the role: The Client Liaison Division is responsible for SJP Wealth Management complaints, Partner Claims and supporting wider remediation activity across St. James’s Place. Working at the intersection of client experience, regulation and risk, the Division manages complaint resolution, Financial Ombudsman Service escalations, root cause analysis, Partner Claims and undertaking critical complaints oversight, regulatory and governance…

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