Company Description
Ubisoft is a world leader in video gaming, with teams spread across the globe creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six to Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
The Community Developer will be responsible for building and growing our communities around Ubisoft games. They must master communication with players, game improvement and feedback cycles, as well as the deployment and maintenance of best practices. This role will be primarily focused on collecting and sharing player feedback to improve the gaming experience across all Assassin's Creed projects in development. You will work closely with production teams to ensure that player feedback positively influences development and communication, and helps shape the future of the brand.
This role will also involve providing guidance to members of cross-functional teams to facilitate collaborative planning and execution of commitments to high quality standards. As a member of the global community team, this role will be integrated with key development studios.
WHAT YOU WILL DO
· Develop and implement strategic community plans using a variety of content tactics that support production objectives and strengthen overall marketing strategy.
· Shape player feedback cycles and provide insights to production and publishing teams to influence gaming experience, drive player retention, and help position messaging and marketing cadence.
· Act as a spokesperson for Assassin's Creed. Coordinate community-focused events, including but not limited to: fan studio visits or exclusive gaming sessions to gather player feedback.
· Act as the primary representative of player needs within production and publishing teams to positively influence development and communication positioning on behalf of our players and business objectives.
· Collaborate and coordinate with live teams for post-launch communication. Set expectations on applicable situations such as content, status, and patch delivery.
· Manage and produce internal reports on community feedback, activities, and expectations.
· Support internal and external milestones, such as betas and launches, to ensure key performance indicators are met and to promote player experience.
· Coordinate communication, activities, and initiatives with multiple international departments to ensure message consistency and cohesion.
· Leverage community managers, cross-functional teams, and relevant partner resources to create meaningful content for our players (e.g.: blogs, podcasts, interviews, infographics, etc.).
· Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content to demonstrate the success and return on investment of community programs and content.
· International travel may be required.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
· Intermediate experience in online community management and developing or implementing proven strategic plans or programs in a professional setting.
· Proven experience collaborating with diverse stakeholders to filter and implement player feedback.
· Experience organizing events is a major asset.
· Experience in the video game industry, with various gaming platforms (required)
· In-depth knowledge of social media platforms (Instagram, Twitter/X, Facebook, TikTok, Discord, etc.) is required.
· Experience in a demanding production environment, with multiple deadlines, success metrics, and stakeholders.
· Good understanding of building and maintaining growth in video game communities, as well as developing and implementing strategic player engagement plans.
· Fluency in French.
· Launching an AAA title is a major asset.
· Experience in social media marketing is a major asset.
· Experience creating digital assets (videos, photos, podcasts, etc.) is a major asset.
· Knowledge of multiple genres is an asset.