We are looking for a Cloud Delivery & Operations Manager to play a key role in defining and implementing the cloud service delivery strategy, ensuring quality, reliability, economic sustainability, and full customer satisfaction.
The position is aimed at professionals with proven experience in managing complex organizations within Cloud, Managed Services, or IT Operations, capable of combining operational governance, financial management, and a customer-oriented approach.
Your mission
Define and lead the Cloud Delivery & Operations strategy, ensuring the delivery of cloud services in compliance with business objectives, service levels, and economic sustainability, while promoting innovation, continuous improvement, and customer satisfaction.
What you will do
-
Cloud Delivery & Operations Strategy: define and lead the Cloud Delivery & Operations strategy, ensuring alignment with business objectives.
-
Service Governance: ensure the delivery of cloud services in compliance with quality, security, SLAs, and operational continuity.
-
P&L Management: oversee the economic governance of the function, monitoring budgets, costs, margins, and investments.
-
Stakeholder & Customer Management: manage relationships with customers and strategic stakeholders, ensuring high levels of service quality and customer satisfaction.
-
Team Management & Development: lead and develop the management team, promoting a culture oriented towards results, collaboration, and growth.
The ideal profile
We are looking for someone with proven experience in managing complex organizations within Cloud, Managed Services, or IT Operations.
The ideal candidate knows how to lead transformation processes, develop high-performance teams, and build effective relationships with Enterprise customers and business stakeholders, ensuring service quality, economic sustainability, and growth in results.
Professional requirements
-
At least 10 years of experience in leadership roles within Cloud, Managed Services, or IT Operations.
-
Excellent knowledge of the main cloud platforms: AWS, Oracle Cloud Infrastructure (OCI), and OpenStack.
-
Proven experience in managing complex organizational structures, budgets, and SLA-regulated services.
-
Solid knowledge of cloud service delivery models, ITIL frameworks, and the main IT Service Management methodologies.
-
Experience in defining operational strategies, managing service economics, and controlling costs, margins, and investments.
Professional skills
-
Excellent leadership, negotiation, and stakeholder management skills.
-
Effective communication at the executive level.
-
Strategic vision and business orientation.
-
Strong decision-making ability.
-
Aptitude for innovation and continuous improvement.
-
Customer orientation.
Education
-
Degree in technical-scientific disciplines or equivalent qualification
-
Excellent knowledge of the English language
ECONOMIC AND CONTRACTUAL CONDITIONS
Reference CCNL and Level: Telecommunications - Quadro Level
Contract: Permanent
Working hours: Full Time
Initial salary: from € 55.000
The position includes a variable component, linked to the achievement of objectives and defined in accordance with the responsibilities of the role.
The final classification and economic proposal will be defined based on objective and consistent criteria, including professional experience, technical skills, and the responsibilities of the role.
At Retelit you will find:
-
Hybrid work model.
-
Flexible entry and exit times to ensure work-life balance.
-
Meal vouchers.
-
36-hour work week with the same salary.
-
Company car for mixed use.
-
Parenthood package.
The search is for our Milan or Rome office. Our "smartworking-oriented" model will allow you to manage your work without space-time constraints, as you will be measured on the results you achieve.
The selection is open to all people, in compliance with the Code of Equal Opportunities (Legislative Decree 198/2006) and anti-discrimination legislation (Legislative Decree 216/2003). The personal data sent will be processed exclusively for the purposes of this selection, in compliance with EU Regulation 2016/679 (GDPR) and Legislative Decree 196/2003 as amended by Legislative Decree 101/2018.