Job Description
Job Summary
The Business Operations & Data Trainee position provides support to the Operations area through the management, updating, and analysis of business information, ensuring reliable reports for commercial and operational decision-making. The role contributes to maintaining local Business and Supply performance information, generating alerts and actionable insights, and supporting key Customer Service transactional processes, such as credit notes for rebates, returns, and financial adjustments. Additionally, it acts as a support point between Operations and Commercial, facilitating information on pricing, inventory, availability, and tracking of indicators.
Role Purpose
· Strengthen the visibility of operational and commercial information through updated, consistent, and easy-to-act-upon reports.
· Identify deviations, risks, and opportunities based on the analysis of sales, inventory, pricing, and customer service data.
· Provide operational support to the Customer Service team in administrative processes that impact the customer experience and commercial execution.
· Contribute to the standardization, automation, and continuous improvement of information flows within the Operations area.
Main Responsibilities
1. Data, reporting and Power BI
· Keep the Power BI hub and area information updated: Billing, inventories, imports, Customer Service, and other relevant dashboards.
· Validate the consistency of databases from SAP, Orders, price reports, inventories, and commercial sources.
· Generate inputs, alerts, and insights regarding trends, deviations, coverage, inventory risks, potential stockouts, and improvement opportunities.
· Propose improvements in visualizations, report structure, and information process automation.
2. Operational support to Customer Service
· Support document management and follow-up on requests for credit notes for rebates, returns, financial adjustments, or other commercial-operational processes.
· Contribute to the traceability of requests, response times, status, and improvement opportunities in the service flow.
3. Information for Commercial and stakeholders
· Prepare and keep updated reports on prices, inventory, availability, coverage, sales performance, and import status.
· Support ad hoc analyses required by Operations, ensuring clarity, precision, and an actionable focus.
4. Continuous improvement and rotational learning
· Participate in continuous improvement initiatives focused on efficiency, automation, standardization, and data quality.
· Rotate and learn key Operations processes: Customer Service, Logistics, and Imports, understanding their impact on the business.
· Document learnings, operational flows, and optimization opportunities identified during the rotation.
Required Profile
· Student in the final semesters of Administration, Economics, Industrial Engineering, Business Engineering, Data Analytics, or related fields.
· Advanced command of Excel and data analysis tools; Power BI, Power Apps, or automation tools are desirable. Knowledge of Copilot for automation.
· Knowledge of or interest in Customer Service, Supply Chain, Logistics, Imports, and commercial information processes.
· Intermediate to advanced English.
· Organized, curious, proactive profile with an internal customer orientation.
Development / Rotation Focus
The trainee will have a learning curve oriented toward understanding the business from the operation, with progressive exposure to Customer Service, Logistics, and Imports. This will allow them to understand the end-to-end impact of operational information on commercial execution, supply, customer experience, and business decision-making.
Required Skills:
Clinical Research, Cloud Data Catalog, Data Analysis, Database Management, Data Science, Data Security, Data Visualization, Data Wrangling, Detail-Oriented, Event Planning, Key Performance Indicators (KPI), Project Management, Python (Programming Language), Software Proficiency, Vendor Relationship Management
Preferred Skills:
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Intern/Co-op (Fixed Term)
Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid
Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
09/29/2026
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