Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Area Overview
The EmPower & Automation team aims to design, develop, and maintain automation solutions that drive operational efficiency, reduce costs, and accelerate value delivery to business units in the SPLATAM region. The team operates under an automation factory model (RPA Delivery) with an evolution toward agentic capabilities, integrating RPA, BPM, scripting, and generative artificial intelligence.
Role Purpose
Responsible for designing, developing, testing, deploying, and supporting business process automation solutions using RPA, BPM, scripting tools, and AI agent orchestration frameworks. The Automation Developer works closely with business analysts, SMEs, and the continuous improvement team to transform functional requirements into robust, scalable, and maintainable technical solutions.
Required Tools and Technologies
- Automation Anywhere (A360): Design, development, and maintenance of bots (attended/unattended), integration with Control Room and CoE
- CrewAI: Orchestration of intelligent agents, design of crews, tools, and tasks for agentic solutions
- Python: Script development for automation, API integration, data processing, and web scraping
- Microsoft Power Automate/Apps: Creation of automated flows in the Microsoft 365 ecosystem, integration with SharePoint, Teams, and connectors
- Bizagi: Modeling, development, and support of business processes on the corporate BPM platform
Role Responsibilities
Solution Development and Delivery
- Design, develop, test, and deploy automation solutions in accordance with the team's Automation Development Life Cycle (ADLC), following quality standards and best practices.
- Develop bots in Automation Anywhere (A360), flows in Power Automate, and processes in Bizagi according to documented technical and functional specifications.
- Build Python scripts for integrations, data processing, REST/SOAP API consumption, and task automation not feasible via conventional RPA.
- Design and develop agentic solutions using CrewAI, including the definition of crews, tasks, tools, and orchestration flows.
Support and Troubleshooting
- Perform technical troubleshooting of production incidents: errors, duplications, bot crashes, integration failures, and performance issues.
- Execute root cause analysis (RCA) for failures in deployed automations and propose corrective and preventive solutions.
- Participate in post-implementation monitoring (hypercare) and transition to the support team.
Documentation and Standards
- Create and maintain complete technical documentation: PDD (Process Design Document), flowcharts, deployment manuals, and support guides.
- Adhere to programming standards, security (including Veracode scans), and best practices defined by the CoE and the Smart Automation framework.
- Maintain a repository of reusable components to accelerate future developments.
Collaboration and Continuous Improvement
- Collaborate with the Business Analyst on technical validation of requirements and effort estimation.
- Actively participate in scrum sessions, sprint planning, and code reviews with the team.
- Identify opportunities for improvement in automated processes and propose proactive optimizations.
- Support knowledge transfer to the team and end-users regarding implemented solutions.
Skills and Competencies
Technical Competencies (Hard Skills)
- Automation tools: Solid knowledge of Automation Anywhere, Power Automate, and Bizagi
- Python: Intermediate-advanced level — scripting, APIs, automation libraries
- Agentic frameworks: Knowledge of CrewAI or other similar frameworks
- Technical troubleshooting: Diagnosis of incidents, errors, duplications, and integration issues
- Process analysis: Ability to map, understand, and document business processes prior to automation
- APIs and integrations: Handling of REST/SOAP APIs, JSON, and database connections (SQL)
- Version control: Knowledge of Git and CI/CD practices
- Microsoft 365 ecosystem: Familiarity with SharePoint, Teams, and Power Platform
- Soft Skills
- Results-oriented — Focus on delivering measurable value to the business
- Problem-solving — Analytical and structured thinking in complex situations
- Technical communication to business — Ability to translate technical concepts into language understandable to stakeholders
- Teamwork — Effective collaboration with analysts, PMs, SMEs, and other developers
- Continuous learning — Willingness to stay updated on emerging technologies (GenAI, agentic frameworks)
- Self-management — Ability to prioritize and manage workload autonomously
Qualifications
Certifications (desirable): Automation Anywhere Certified Advanced RPA Professional, Microsoft Power Platform Developer Associate, Lean Six Sigma Yellow/Green Belt Education: Degree in Computer Engineering, Systems, Computing, or related field
Experience: 2+ years in automation solution development (RPA, scripting, or BPM)
Languages: Native Spanish; Intermediate-advanced English (technical reading, interaction with global teams)
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work for, and Glassdoor Best Places to Work (4.4 stars globally), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
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