Company Description
Experian is a global data and technology company that drives opportunities for people and businesses worldwide. We help redefine lending practices, discover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate across a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial segments.
We invest in people and cutting-edge new technologies to unlock the power of data. As an FTSE 100 index company, listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Area Overview
The EmPower & Automation team is responsible for designing, developing, and maintaining automation solutions that drive operational efficiency, reduce costs, and accelerate value delivery to business units in the SPLATAM region. The team operates under an automation factory model (RPA Delivery) with evolution toward agentic capabilities, integrating RPA, BPM, scripting, and generative artificial intelligence.
Role Purpose
Responsible for designing, developing, testing, deploying, and supporting business process automation solutions using RPA tools, BPM, scripting, and AI agent orchestration frameworks. The Automation Developer works closely with business analysts, SMEs, and the continuous improvement team to transform functional requirements into robust, scalable, and maintainable technical solutions.
Required Tools and Technologies
- Automation Anywhere (A360): Design, development, and maintenance of bots (attended/unattended), Control Room integration, and CoE
- CrewAI: Intelligent agent orchestration, crew design, tools and tasks for agentic solutions
- Python: Script development for automation, API integration, data processing, and web scraping
- Microsoft Power Automate/Apps: Creation of automated workflows in the Microsoft 365 ecosystem, integration with SharePoint, Teams, and connectors
- Bizagi: Modeling, development, and support of business processes on the corporate BPM platform
Role Responsibilities
Solution Development and Delivery
- Design, develop, test, and deploy automation solutions in accordance with the team's development lifecycle (ADLC), following quality standards and best practices.
- Develop bots in Automation Anywhere (A360), flows in Power Automate, and processes in Bizagi according to documented technical and functional specifications.
- Build scripts in Python for integrations, data processing, REST/SOAP API consumption, and automation of tasks that are not feasible through conventional RPA.
- Design and develop agentic solutions using CrewAI, including crew definition, tasks, tools, and orchestration flows.
Support and Troubleshooting
- Perform technical troubleshooting of production incidents: errors, duplicates, bot failures, integration failures, and performance issues.
- Execute root cause analysis (RCA) on automation failures and propose corrective and preventive solutions.
- Participate in post-implementation monitoring (hypercare) and transition to the support team.
Documentation and Standards
- Create and maintain complete technical documentation: PDD (Process Design Document), flow diagrams, deployment manuals, and support guides.
- Adhere to programming standards, security (including Veracode scans), and best practices defined by the CoE and Smart Automation framework.
- Maintain a repository of reusable components to accelerate future development.
Collaboration and Continuous Improvement
- Collaborate with the Business Analyst on technical validation of requirements and effort estimations.
- Actively participate in scrum sessions, sprint planning, and code reviews with the team.
- Identify opportunities for improvement in automated processes and propose proactive optimizations.
- Support knowledge transfer to the team and end users on implemented solutions.
Skills and Competencies
Technical Competencies (Hard Skills)
- Automation tools: Solid knowledge of Automation Anywhere, Power Automate, and Bizagi
- Python: Intermediate-advanced level — scripting, APIs, automation libraries
- Agentic frameworks: Knowledge of CrewAI or similar frameworks
- Technical troubleshooting: Incident diagnosis, errors, duplicates, and integration issues
- Process analysis: Ability to map, understand, and document business processes prior to automation
- APIs and integrations: Handling of REST/SOAP APIs, JSON, and database connections (SQL)
- Version control: Knowledge of Git and CI/CD practices
- Microsoft 365 ecosystem: Familiarity with SharePoint, Teams, and Power Platform
Soft Skills (Soft Skills)
- Results-oriented — Focus on delivering measurable business value
- Problem-solving — Analytical and structured thinking in complex situations
- Technical communication to business — Ability to translate technical concepts into language understandable to stakeholders
- Teamwork — Effective collaboration with analysts, PMs, SMEs, and other developers
- Continuous learning — Willingness to stay updated on emerging technologies (GenAI, agentic frameworks)
- Self-management — Ability to prioritize and manage workload autonomously
Qualifications
Certifications (desirable): Automation Anywhere Certified Advanced RPA Professional, Microsoft Power Platform Developer Associate, Lean Six Sigma Yellow/Green Belt
Education: Engineer in Computer Science, Systems, Computing, or related field
Experience: 2+ years developing automation solutions (RPA, scripting, or BPM)
Languages: Native Spanish; Intermediate-advanced English (technical reading, interaction with global teams)
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, wellbeing, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been recognized: Great Place To Work™ in 24 countries, FORTUNE Best Companies to work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Check out Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity employer and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodations, please let us know as soon as possible.
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