Company Description
Experian is a global data and technology company that powers opportunities for people and businesses around the world. We help redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money.
We operate in a variety of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people in 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
Assistant Manager, SMB Partner Channels
Purpose of the role:
Lead the commercial and operational strategy for external BPO-type channels responsible for sales generation and SMB customer onboarding processes, ensuring the achievement of commercial goals, quality in process execution, and the correct implementation of onboarding policies. Additionally, manage the budget assigned to the channels, optimizing their profitability and contributing to the sustainable growth of the SME VP's revenue.
Key responsibilities:
• Lead the commercial management of external channels (BPO) focused on sales and SMB customer onboarding • Ensure the achievement of commercial goals through BPOs • Manage the relationship with external providers (BPO), including negotiation, monitoring, and performance evaluation • Supervise the correct execution of the customer onboarding process in accordance with current policies • Monitor the quality of sales and onboarding performed by external channels • Design and implement strategies to improve the productivity and conversion of BPOs • Follow up on the commercial pipeline generated by external channels • Guarantee compliance with the monthly and annual revenue forecast • Analyze channel performance indicators (sales, conversion, rejections, quality, productivity) • Coordinate with internal areas (sales, operations, risk, billing) to ensure the correct flow of the onboarding process • Implement training and commercial support plans for BPO teams • Identify optimization opportunities in sales and onboarding processes • Ensure the proper use of CRM tools (Salesforce) by external channels • Control the budget associated with the BPO operation (if applicable) • Guarantee compliance with SLAs and KPIs agreed upon with providers • Report results and progress to commercial leadership
Qualifications
Qualifications
- Education: Professional degree in administrative fields such as: Business Administration, Industrial Engineering, Marketing, Finance, Economics, or related fields.
- Experience:
- 3-5 years of experience in B2B commercial roles
- Experience in managing external channels or BPO
- Experience in leading indirect (outsourced) teams
- Experience in sales and customer onboarding processes
- Experience in selling intangible services and/or technology
Additional Information
Our uniqueness is that we celebrate what makes us different. Experian's culture and people are key differentiators. We take our people agenda very seriously and focus on what really matters: DEI, work-life balance, development, authenticity, engagement, collaboration, well-being, reward and recognition, volunteering... and the list goes on. Experian's strong people-first approach has been awarded: Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work, and Glassdoor Best Places to Work (globally 4.4 stars), to name a few. Take a look at Experian Life on social media or our careers site to understand why.
Experian is proud to be an equal opportunity and affirmative action employer. Innovation is a fundamental part of Experian's DNA and practices, and the diversity of our workforce drives our success. Everyone can succeed at Experian and bring their whole selves to work regardless of gender, ethnicity, religion, color, sexuality, physical ability, or age. If you have a disability or special need that requires accommodation, please let us know as soon as possible.
Experian Careers - Creating a better tomorrow together
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