Job Description

Within the Quality team, the AQ Specialist will oversee quality projects and programs to ensure compliance of Aqua vaccine production, testing, and distribution activities. The role supports key quality systems (change management, deviations, investigations, etc.) and ensures compliance of veterinary biological products with GMP (BPF) standards and regulatory requirements, while identifying opportunities for quality process improvements.

Key Responsibilities

Supervise and approve deviations, CAPAs, and change controls in the quality management system
Review and approve validation protocols, reports, and GMP documentation
Support batch release activities, including documentation review and compliance with registered requirements
Conduct and support investigations, root cause analyses, and corrective actions
Perform self-inspections, facility tours, and support audit and inspection preparation
Ensure quality oversight in production, including field presence and guidance to operational teams
Lead or support quality projects, risk assessments, and continuous improvement initiatives
Ensure supplier, material, and storage condition compliance through AQ oversight

Ideal Candidate Profile

Bachelor's degree in a scientific field
5+ years of experience in quality assurance or a GMP-regulated environment
Strong experience with deviations, investigations, CAPAs, and change management
Experience supporting regulatory audits and inspections
Excellent cross-functional collaboration and communication skills
Experience with quality systems (e.g., Reliance, SAP, document management systems)

This job posting is for an existing vacancy position.

The anticipated base salary range for this position is $66,880 – $100,320 CAD. At our company, we are firmly committed to providing fair and equitable pay for similar work and experience as a fundamental aspect of our organizational culture. Individual employee compensation is determined based on several factors, including relevant experience, skills and proficiency, and other legitimate factors related to appropriate internal comparators.

At our company, we put people first. This position is eligible for our discretionary short-term incentive program, which fosters a pay-for-performance culture. Additionally, our comprehensive compensation and benefits programs go beyond traditional plans (medical and retirement) to create a flexible and inclusive workplace that supports employee well-being, development, and long-term success.

We may use artificial intelligence and automated tools to support our recruitment process. These tools are used to support, not replace, human judgment. All hiring decisions are made by our responsible hiring managers.

We are proud to be a company that values the contributions of diverse, talented, and committed people. The fastest way to drive innovation is by bringing diverse ideas together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's perspectives and solve problems collectively. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace.

We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we are committed to providing reasonable accommodations throughout the recruitment process.

Required Skills:

Account Management, Adaptability, Animal Health Care, Customer Management, Customer Service Management, Data Analysis, Inbound Phone Sales, Lead Generation, Market Analytics, Product Knowledge, Retail Merchandising, Sales Forecasting, Sales Management, Sales Pipeline Management, Sales Reporting, Sales Strategy Development, Technical Knowledge, Technical Product Sales, Veterinary Sciences

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Reporting to the Regional Business Manager – Farm Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives within his/her territory by coordinating the development, implementation and monitoring of the Territory Tactical Plans, ensuring alignment with Regional and National Business unit objectives. including developing and growing long-term relationships and sales opportunities for our company's Animal Health and technology products and services.

Key Responsibilities

Collaborate cross-functionally with Sales, Marketing, Veterinary Services, Technology Solutions Support, and other commercial teams to drive business objectives.
Establish, maintain, and deepen relationships with key decision-makers, veterinarians, producers, and end‑user influencers within assigned accounts.
Develop and execute short- and long-term account plans to strengthen the company's reputation as a trusted business partner while growing sales and market share.
Identify customer needs and deliver accurate, comprehensive product information through regular in-person and virtual calls with targeted dairy and beef veterinarians and producers.
Drive sales growth and market penetration by conducting effective customer engagement (CE) meetings and account reviews.
Identify customer networks and build strong, collaborative relationships with Key Opinion Leaders and community advocates across the territory.
Attend and actively participate in product training, sales training, conferences, conventions, and other industry events as required.
Analyze territory performance and optimize business potential through effective planning, prioritization, and execution of account strategies.
Manage customer and territory information using CRM and other territory management tools to ensure data accuracy and insights-driven decisions.
Complete all administrative responsibilities, including weekly activity reports, expense reports, and timely responses to client requests.
Conduct all activities in compliance with company Values and Standards, internal policies and procedures, industry guidelines, and all applicable laws and regulations.

Competencies:

Ability to conduct needs analysis (for herd, practice, or distributor), quantify economic impact, and present ROI tied to clinical and production outcomes.
Demonstrated ability to effectively use digital sales tools, such as CRM, tablet and mobile applications, teleconferencing, and remote demo platforms.
Ability to interpret and communicate insights from herd health dashboards, IoT sensors (e.g., water/feed intake, environmental monitors), diagnostic platforms, and lab reports.
Proficiency with basic analytics: reading KPIs, tracking adoption metrics, evaluating treatment outcomes, and creating business cases for adoption.
Understanding of farm economics, supply chain, and distributor dynamics.
Understanding farm rhythms, seasonality, and the practical constraints of producers (labor, cash flow, weather).
Willingness to learn new technologies quickly and adapt sales approach based on customer feedback and evolving science.
Strong oral and written communication, with proven presentation and facilitation capabilities.
Negotiation skills and ability to influence.
Skills in virtual selling, social/industry networking (e.g., producer groups, vet forums), and content-sharing (webinars, short videos).

Qualifications:

Bachelor's degree, Science Degree or Business Degree.
Minimum 2 years of sales experience in the Animal Health/Agricultural Industry – equipment or technology.
Thorough understanding of the dairy and/or beef industry in Canada.
Solid understanding of disease epidemiology, therapeutics, prevention strategies, and stewardship/responsible use principles.
Proficiency in Microsoft office technology and related software.
Self-starter with a broad range of People, Business, and Strategic skills.
A valid driver's license is required.
Fluency in French is required
Travel up to 50%.

This job posting is for an existing vacancy position .

The anticipated base salary range for this position is $66,880 – $100,320 CAD. At our company, we are firmly committed to provide fair and equitable pay for similar work and experience as a fundamental aspect of our workplace culture. Individual employee salaries will be based on several factors such as relevant experience, skills & proficiency, and/or other bona fide factors relative to appropriate internal comparators.

At our Company, we lead with people. This role includes eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. Also, our contemporary rewards and benefit programs go beyond traditional medical plans and retirement programs, to create a flexible, inclusive workplace to support employee well-being, development and long-term success.

We may use artificial intelligence and automated tools to support our recruitment process. AI tools are used to support, but not replace, human judgment. All hiring decisions are made by our hiring managers.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

50%

Flexible Work Arrangements:

Remote

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

07/10/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Account Manager – Dairy, Beef & Technology

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