We are a fast-growing telepsychiatry group seeking a highly organized, detail-obsessed billing professional to manage claims, A/R follow-up, and insurance workflows.
This is a part-time, long-term remote role (10–20 hrs/week to start, potential for full-time role), perfect for someone with a background in: • Bookkeeping or accounting • Healthcare AR or claim management • Financial operations or insurance workflows
We’re not just looking for another medical biller. We need someone who thinks like a bookkeeper or accountant...structured, process-driven, and great with numbers.
Responsibilities: • Submit claims through our EHR (Charm) • Monitor aging AR and follow up on unpaid or denied claims • Identify billing errors and prevent future denials • Upload eligibility checks and insurance verification screenshots • Maintain SOPs and report on claim/AR status weekly • Communicate with internal team and possibly patients when needed
Requirements: • Prior EXPERT experience in insurance billing, AR tracking, or bookkeeping • Excellent attention to detail and ability to follow step-by-step instructions • Strong working knowledge of Clickup / Microsoft 365 / Excel • Familiarity with platforms like Charm and Availity (or ability to learn quickly) • Strong English written communication skills • Comfortable working independently and asking the right questions • Prior work in telemedicine or mental health billing • Understanding of CPT codes, modifiers, and EHR workflows • Maintain Compliant with HIPAA • Experience writing SOPs or documenting processes
- Must have experience with OUTPATIENT OFFICE billing in BOTH medical and behavioral health (Psychiatry)
- Must have experience with telemedicine billing in multiple states
- EXPERT knowledge of both MDM and TIME-based billing
- EXPERT knowledge with ICD and CPT coding rules and private payor rule sets (we do NOT bill Medicare or Medicaid)
- EXPERT knowledge with chart reviews/audits
- EXPERT knowledge with claim submissions, claim denial and claim appeals