RECEPTION AGENT (SHIFT-BASED)
25hours Hotel Piazza San Paolino | Piazza di S. Paolino, 1, 50123 Firenze FI, Italy
Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
We are looking for a Shift-Based Front Office Agent who will be the first point of contact for our guests and manage all aspects of their stay.
The responsibilities of a Front Office Agent include guest check-in, reservation management, and providing information about rooms, rates, and services. If you have a talent for customer service and work experience in the hotel industry, we would like to meet you to offer you the opportunity to contribute to creating a pleasant and unforgettable stay for our guests.
Your main tasks will be:
- Perform all check-in and check-out activities
- Manage online and telephone reservations
- Inform customers about payment methods and verify their credit card details
- Register guests by collecting necessary information (such as contact details and exact dates of their stay)
- Welcome guests upon arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and services
- Respond to customer complaints in a timely and professional manner
- Collaborate with our housekeeping staff to ensure that all rooms are clean, tidy, and fully furnished to meet guests' needs
- Upselling of facilities and additional services, when appropriate
- Keep reservation and payment records up to date
Qualifications
Work experience as a hotel front desk clerk, receptionist, or similar role. Experience with hotel booking software, such as Opera, is a plus. Customer service orientation. Excellent communication and organizational skills. Organizational abilities. Problem-solving. Results-oriented. Teamwork.
Additional Information
Knowledge of written and spoken English is a fundamental requirement for this position.
Other languages will be evaluated as a plus.
Availability to work on shifts (including night shifts).
- we do not provide staff accommodation
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Thank you for applying!
Good luck!
Interested in anything else?
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