Accountabilities: Provide courteous, professional, and compassionate support to patients through telephone, secure messaging, and other approved communication channels. Identify, understand, and resolve patient needs related to intake, appointments, care coordination, and general service questions. Accurately document patient interactions, calls, and relevant information in the electronic medical record (EMR). Schedule appointments for clinical visits, procedures, diagnostic testing, referrals, consultations, and other services. Register patients by confirming, entering, and updating required demographic and guarantor information while following appropriate patient-identification procedures. Collect and process insurance cards, identification documents, signatures, and other required forms. Verify relevant insurance information and accounts, including coordination of benefits and, when applicable, pre-certification or prior authorization requirements. Assist patients in completing forms required for regulatory, billing, and clinical purposes and ensure documentation is properly scanned and recorded. Educate patients about available financial assistance programs and proactively request and process payments for current or outstanding services according to established procedures. Maintain current knowledge of role responsibilities, processes, updates, and operational communications to consistently meet service and performance expectations. Participate in relevant meetings, review assigned work queues and communications, and remain informed about changes affecting patient access and service delivery. Protect patient privacy and confidential information, including Protected Health Information (PHI), in accordance with applicable requirements and organizational policies. Collaborate effectively with patients, providers, caregivers, and colleagues to deliver a consistently high-quality customer experience.
Requirements:
At least 6 months of customer service experience involving direct interaction with customers. Basic computer proficiency, including word processing, data entry, and navigating software applications. Professional demeanor with strong interpersonal, verbal, and written communication skills. Demonstrated ability to work collaboratively and maintain a patient-focused approach in customer-facing situations. Strong adaptability, critical thinking, problem-solving, organization, and time-management skills. High attention to detail and the ability to accurately handle sensitive information and documentation. Ability to maintain strict confidentiality and appropriately protect patient, member, caregiver, and Protected Health Information (PHI). Ability to communicate clearly and efficiently with patients and colleagues through phone, messaging, and other communication channels. Preferred: 1 year of customer service experience involving both in-person and telephone interactions. Preferred: experience with billing, collections, or payment processing. Preferred: experience using electronic medical records (EMR) and related healthcare software. Preferred: high school diploma or GED. Preferred: multilingual capabilities. Ability to use Microsoft Office and learn other software applications and systems as required. Ability to meet the physical and communication requirements associated with the position, including reading and interpreting documents and computer displays, frequent computer use, verbal communication, and hearing and understanding information accurately. Must be able to perform required manual computer tasks and, where applicable, stand for extended periods or assist patients with entering or exiting a clinical setting. Must reside in an eligible US location; candidates residing or planning to reside in California, Connecticut, Hawaii, Illinois, Maine, Massachusetts, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington are not currently being considered for this remote position.
Benefits:
Hourly compensation of $18.31–$23.80, depending on relevant experience. Fully remote work arrangement. Part-time, PRN schedule with no guaranteed hours. Flexible work opportunity suited to candidates seeking an as-needed healthcare support role. Access to professional development and education opportunities, including a tuition-support program with numerous learning options. Opportunity to build experience in healthcare administration, patient access, customer service, and electronic medical record systems. Supportive environment focused on employee well-being, professional growth, collaboration, and patient-centered service. Please note: this PRN position is not benefits eligible.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1