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211 Broward

Part Time Overnight and Weekend Helpline Counselor

Part time$20/hrRemote · USA

Part Time Overnight and Weekend Helpline Counselor (Remote, Florida residents only)

Industry: Essential community services

Location: Fully remote in the state of Florida

Schedule: Part time, 16-29 overnight hours per week encompassing both Saturday and Sunday (full schedule to be determined)

Training schedule: Daytime , specific shift either 10am-3pm or 12pm-5pm (based on group availability). Beginning in September.

Compensation: $20 per hour

Summary of Mandatory Qualifications:

  • Must be a Florida resident living within the state
  • Have at minimum an associate's degree from an accredited university
  • Have four (4) years of combined education and relevant work experience (see below)
  • Ability and interest in de-escalating callers experiencing crisis
  • Ability to pass a level two (2) DCF background screening and a drug test

Full Job Description

About us: 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

About this position: We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include performing crisis/suicide intervention services, basic needs/safety assessments, and providing information, community service referrals, and supportive listening over phone or virtual chat.

We think the ideal candidate is someone who:

  • Is willing and able to learn our approach to crisis counseling through training and experience
  • Has demonstrated the ability to conduct self-care
  • Shows compassion, empathy, and respect to people from different cultures and backgrounds
  • Prefers to work autonomously once adequately trained
  • Is motivated to grow and learn in the position through training and coaching
  • Is passionate about assisting others and has a background in service
  • Is technologically savvy and able to take notes while talking or listening
  • Is looking for flexible, part time work

If this describes you, please read on!