We are Dulcedo
At Dulcedo, talent management is not about volume - it's about strategy, structure, and long-term vision. We are a full-service talent management agency specializing in the representation of creators, influencers, athletes, models, and entertainment talent.
Our mission: to build real brands around our talents, support their sustainable growth, and offer premium service to the brands that collaborate with them. We believe in solid processes, a structured approach to recruitment, and thoughtful growth, well beyond short-term wins. Today, Dulcedo is the largest multidisciplinary talent management group in Canada and a leader in North America. We manage the international careers of 500+ models, hundreds of Olympic and professional athletes, as well as top-tier content creators, influencers, and streamers. With offices in Montreal and Toronto, and an international network, Dulcedo has become an essential reference in the entertainment and creator industry.
At the core of Dulcedo's values and recruitment process is a strong commitment to diversity, equity, and inclusion. Our current workforce reflects the diversity of ethnic backgrounds, races, gender identities, sexual orientations, abilities, and lived experiences. Our ongoing mission is to recruit, support, and develop talent in a way that ensures equal opportunities for all candidates. But above all, Dulcedo is a community. A team of ambitious, caring, and committed people who work hard without taking themselves too seriously. Certified as a Great Place to Work for two consecutive years, we place culture, fun, and purpose at the heart of our work environment.
What the Role Involves: We're looking for an Account Manager to elevate our reputation in client relationships to new heights. In this role, you'll be responsible for managing relationships with clients, talents, and Dulcedo team members, creating distinctive brand identities and digital strategies that will help our talents stand out in their careers and develop their personal brand image. This position combines client relationship management, project oversight, strategic development, and social media expertise. To succeed, you must have excellent client communication and organizational skills, plus a genuine passion for the creator economy.
What You'll Do Day-to-Day:
- Oversee and execute negotiated partnerships for our talents from start to finish, ensuring all contractual terms are met.
- Track performance by evaluating key performance indicators (KPIs) and present comprehensive reports at the end of each partnership, detailing successes, challenges, and key insights to guide future strategies.
- Develop content strategies and concepts, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.
- Collaborate with talents and Dulcedo employees during and after collaborations to ensure each talent maintains a consistent and impactful social media presence.
- Actively participate in talents' agency experience by getting involved in their onboarding, quarterly planning, and other key activities.
- Assist in the day-to-day management of talents by offering planning support to help them organize their activities and ensure their success.
- Develop content strategies and concept ideas, leveraging analytics and social media trends to maintain high engagement rates and ensure content effectiveness.
- Manage inbound PR requests, handle interview requests, respond to mailers, and process event invitations.
- Contribute to outbound strategies, including talent acquisition, interview pitches, gift sends, event responses, and new brand pitch calls.
- Attend on-site production days and talent events, providing on-site support to guarantee successful collaborations.
- Use the right tools and information channels to stay up-to-date on industry trends, so you can serve as a valuable resource for the team.
What You Bring:
- 1+ year of experience in influencer marketing or public relations, whether in-house or in an agency.
- Excellent interpersonal skills with a natural talent for building and maintaining strong relationships.
- Strong organizational sense with a proven track record in task management, attention to detail, meeting multiple deadlines, following processes, and managing multitasking effectively.
- Good understanding of paid media, influencer marketing, and public relations.
- A bachelor's degree in a related field is an asset.
- Solid knowledge of online communities in fashion, beauty, and entertainment.
- Knowledge in managing influencer/talent partnerships and evaluating social media performance indicators and industry KPIs.
- Strong mediation abilities with experience in negotiation, conflict resolution, and expectation management.
- Proven experience in direct communication with talents and corporate clients.
Soft Skills & Dulcedo DNA
- At Dulcedo, we're looking for more than a CV: we're looking for energy.
- You stand out for your initiative, curiosity, and drive to make things happen.
- Your positive attitude, team spirit, and the way you lift others around you are contagious.
- You love new challenges, stay calm under pressure, and thrive in a dynamic and stimulating environment.
- You're a true self-starter: passionate, persevering, and action-oriented, always motivated by projects, goals, and opportunities to push yourself.
- In short: you're a person full of drive, creative and structured, who knows how to balance rigor, fun, and performance—three pillars of our culture at Dulcedo.
Life at Dulcedo!
- Unlimited Paid Time Off: Yes, really. Enjoy true work-life balance with the freedom to take the time you need, when you need it!
- 12 Personal Days Per Year: One day off each month to rest, recharge, or simply breathe.
- Flexible Work Environment: Minimal office presence for those living near one of our hubs, allowing you to adapt your schedule easily.
- Montreal & Toronto Offices: Snacks, amazing vibes, and pet-friendly spaces. What more could you ask for?
- Remote Work: Perfect for travelers, expats, or digital nomads who want to advance their career without staying in one place.
- Freestyle Fridays: We wrap up at 2:00 PM ET every Friday. Long weekends... every week.
- Comprehensive Insurance: Dental, vision, and medical coverage for you and your loved ones.
- Professional Growth: Real internal advancement opportunities in a fast-growing company where "sky's the limit" isn't just an expression.
- The Best of Both Worlds: The energy of a startup with 15+ years of experience and the stability of a well-established organization.
NB: English proficiency is required for this position, as our business operations and client communications take place largely in English. This includes daily interactions with our partners, clients, and team members across Canada, the United States, and internationally.
As an equal opportunity employer, we are committed to ensuring that everyone feels included, supported, and valued. If you need any accommodations during the application process, write to us at [email protected] and we will adapt the process to your needs.