DIRECTOR, PROFESSIONAL SERVICES
(Frankfurt - Germany)
Ivalua was founded in 2000 and is a global leader in cloud-based Spend Management solutions
COMPANY OVERVIEW
Ivalua is a global company. Our employees are exceptional professionals who believe that digital transformation revolutionizes supply chain sustainability and resilience and unlocks the potential of supplier collaboration.
Our leading cloud-based procurement platform is used by hundreds of the world's most respected brands. Our comprehensive and integrated platform enables organizations to effectively manage all spend categories and suppliers, increase profitability, improve ESG performance, minimize risks, and enhance employee productivity.
It is our passion that drives us forward and our ambition to strengthen and challenge each other to create meaningful experiences for our colleagues, customers, and partners.
Learn more at www.ivalua.de. Follow us on LinkedIn
THE CHALLENGE
CONTEXT:
As Director Professional Services, you are responsible for the successful implementation of Ivalua solutions across a portfolio of projects.
THE ROLE:
You lead a team of Implementation Specialists and Implementation Leads and ensure project success by managing scope, budget, schedule, and quality while collaborating cross-functionally with Engineering, Data Intelligence, and Product teams. You play a central role in customer satisfaction, partner support, and risk management while bringing your own technical and subject matter expertise to project execution.
YOUR RESPONSIBILITIES IN DETAIL
Project Delivery & Execution
- Ensure successful delivery of all projects in your portfolio while meeting deadlines, budgets, scope, and quality requirements
- Define and enforce operational processes to increase project efficiency
- Provide operational support to the team by sharing best practices on the business and Ivalua solutions
Customer & Partner Management
- Primary point of contact for customers at management level; build and maintain strong relationships
- Governance and oversight of projects led by partners to ensure compliance with Ivalua standards
- Effectively manage risks and escalations, including defining and ensuring action plans
Financial & KPI Management
- Ensure ARR (Annual Recurring Revenue) and margins in the services business to achieve financial targets
- Track and manage Professional Services KPIs (e.g., project profitability, resource utilization, customer satisfaction, Time-to-Value)
- Identify inefficiencies in project delivery and initiate continuous improvements
Leadership & Team Development
- Recruit, lead, and develop a high-performing Professional Services team
- Empower and develop team members through coaching, training, and development programs
- Provide technical and subject matter guidance to ensure the team develops deep understanding of the Ivalua platform
Strategic Contribution & Product Input
- Contribute to defining and implementing Professional Services strategy
- Actively support innovation and success initiatives; work closely with customers to identify potential gaps and improvements for future implementations
YOUR PROFILE
If you have the experience and strengths listed below, this role could be perfect for you:
Knowledge and Experience:
- At least 10+ years of experience in software development, project management, or Professional Services
- Strong procurement experience and good understanding of Source-to-Pay processes
- Ability to manage multiple projects in parallel in a dynamic, fast-paced, and demanding environment
- Excellent problem-solving and decision-making skills
- Strong communication and stakeholder management competencies
- Proven leadership and people management experience, including team development and mentoring
- Experience in a multicultural, global environment
- Willingness to travel
- Excellent German and English language skills
WHAT ARE THE NEXT STEPS
If your application meets the requirements of this position, our qualified talent team will contact you to schedule an initial interview. Move closer to your goals - apply today!
Our talent team will guide you through every step of the application process - from preparation to completion. The team is here to support you!
Our hiring process is designed to assess your competencies through a series of personal conversations with internal stakeholders relevant to the position.
Interviews will be conducted virtually via video or in person.
LIFE AT IVALUA
- Hybrid work model (3 days per week in the office)
- We are a team committed to pushing the boundaries of product innovation and technology
- Sustainable company growth, privately held
- A stable company that has been cash-flow positive for 10 years
- Snacks and weekly lunches in the office
- Feel empowered to pursue your goals through improved team collaboration and increased creativity/productivity
- Unlock and develop your full professional potential with our exceptional training and career development program
- Join a dynamic and international team of top-tier professionals who are experts in their respective fields. Work with like-minded colleagues who pursue their work with great passion and high motivation. Experience a truly diverse work environment where your unique contributions are highly valued
- Regular team events, outings to sporting competitions, team sports events, and musical activities
- Ivalua has been recognized by Comparably for the following (https://www.comparably.com/companies/ivalua):
Driven by People - Driven by You!
Our values unite us and we are committed to diversity and equality in the broadest sense to create an inclusive workplace. To help our customers make their supply chains more efficient, sustainable, and resilient, we rely on a global team with a variety of backgrounds, skills, and perspectives. We believe in equal opportunity and diversity as a driver of innovation. We foster inclusion, which creates a productive workplace that is fun and offers fulfilling career opportunities for all Ivaluans. https://www.linkedin.com/company/ivalua/about/
Experience life at Ivalua - watch our compelling video! Gain insight into our unique corporate culture and get a sense of what it's like to work with us.
#LI-AY1
#LI-HYBRID