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100 years and 75 days since the five-day weekRead the story

Customer Retention Specialist

4 x 9hr days€1,520/moHybrid · Poprad, Slovakia

VÚB banka is the second largest bank in Slovakia and part of the international Intesa Sanpaolo group – one of Europe's leading banking groups. First and foremost, we are a community of passionate people who believe in an environment where everyone has space to grow and develop their potential. Our greatest value is our people. We build our corporate culture on respect, empathy, and trust – which is why our employees feel valued and supported. As the first bank in Slovakia to receive the international TOP Employer title, we have set a new standard for the work environment. We offer flexible working arrangements – where the nature of the position allows, employees choose for themselves when they work from home and when from the office. We see technology as the key to the future – we constantly look for digital solutions that simplify work and move us forward. We support education – not only in professional expertise, but also in personal growth and human potential development. We understand the importance of mental health – that's why we offer comprehensive programs and benefits that help our colleagues maintain psychological well-being and balance. We do everything we can to create a healthy, modern, and satisfied work environment. If you want to be part of us, definitely get in touch.

Salary conditions

1 520 EUR/month

The starting base salary is 1 300 EUR. After successful adaptation, you can expect monthly bonuses, which average around 220 EUR/month, and whether it will be more depends on your skills. After 6 months, you will receive a one-time adaptation bonus of 50% of your starting base salary.

Purpose and job description

What we expect from you

We are expanding our team in our Digital Branch with new colleagues.

We are looking for communicative colleagues who will work on retention – saving clients, increasing client satisfaction, and creating a positive customer experience with VÚB bank.

We are looking for people who have professional conduct, want to develop their potential, and are eager to advise clients on how to secure their wealth for future periods.

We will teach you everything else with the help of our great colleagues and managers in the Digital Branch :)

Why will you enjoy working at VÚBka?

  • in the Digital Branch we are a great team that supports and motivates each other, and you will feel at home from day one,
  • you will work in one of the largest and most important banks in Slovakia, which will provide you with support, security, and stability,
  • if you are planning to become independent, with our preferential interest rates for employees you will manage it easily,
  • it is certain that your salary will be in your account by the 6th day of the month,
  • we no longer see home office as a benefit, but as a normal way of working, and we will provide you with all the necessary equipment,
  • you will gain a lot of experience and knowledge about important topics of the future, especially investments and insurance,
  • if interested, doors will open for you to advance up the career ladder within the bank.

Your tasks will be:

  • helping clients find the ideal solution,
  • specializing especially in saving clients in the area of mortgages or accounts,
  • increasing client satisfaction with our bank,
  • handling outgoing and incoming calls and email communication on a daily basis,
  • telephone offers and sales of VÚB products,
  • expanding knowledge about existing and new bank products.

What you can expect from us

As an employee, you will receive benefits that will grow as you grow with us. The longer you work with us, the more benefits you will gain!

  • Performance bonus. Once a year you will receive a bonus, the amount of which depends on meeting company and your individual goals.
  • Meal allowance fully covered by the employer without employee co-payment.
  • Up to 10 days of paid leave beyond the legal requirement each year.
  • Credit in VÚB Cafeteria up to 300 euros, which grows with the number of years worked.
  • Up to 100 euros per month as a contribution to supplementary pension savings (3rd pillar).
  • Preferential VÚB bank products and services.
  • 190 euros per year as a contribution to clothing.

Want to discover all the fantastic benefits that VÚBka offers its employees? Check out our careers page and explore the wide range of our benefits!

Required experience

The position is suitable for candidates with education:

  • secondary education with graduation
  • first-degree university education
  • second-degree university education

Required skills, qualifications, and knowledge

You are an ideal candidate for us if:

  • you have a pleasant and professional demeanor,
  • you are patient and not easily upset,
  • you are not opposed to new challenges and enjoy helping others,
  • you are independent and know how to organize your time well,
  • you have excellent written and oral communication skills in Slovak.

It is an advantage if:

  • you speak English,
  • you have previously worked in a financial institution or call center.

Information about the selection process

If you are ready to take advantage of this unique opportunity to become a VÚBka employee, just click on "Respond to offer" and we will get in touch with you. We will tell you everything important about working at VÚB at a personal/online meeting.

We look forward to welcoming you! :-)

If this description interests you, send us your CV and we will get in touch with you. We will tell you everything important about working at VÚB at an online/personal meeting. We look forward to hearing from you!