Company Description
Ubisoft is a world leader in video games, with teams spread across the globe creating original and memorable gaming experiences, from Assassin’s Creed to Rainbow Six, Just Dance, and many others. We believe that diverse perspectives help both players and teams grow. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
We are looking for a Community Developer in Montreal who will be responsible for building and growing our communities around Ubisoft games. They must master player communication, game improvement, feedback loops, as well as the deployment and maintenance of best practices. They will lead the global community strategy for a specific brand (March of Giants), develop and implement global plans, and work with a decentralized international team whose goal is to build relationships and earn the trust of players around the world, thereby contributing to our global business growth opportunities.
This position will also involve mentoring members of cross-functional teams, facilitating collaborative planning, and implementing engagements to high quality standards. As a member of the global community team, this role will be integrated into key development studios.
Key missions and responsibilities include:
- Develop and implement strategic community plans through various content tactics that support production goals and strengthen the overall marketing strategy.
- Develop and grow existing communities in line with broader business objectives.
- Coordinate communication, activities, and initiatives with multiple international departments to ensure consistency and uniformity of messaging.
- Leverage Community Managers, cross-functional teams, and relevant partner resources to create content relevant to our players (e.g., blogs, podcasts, interviews, infographics, etc.).
- Act as a spokesperson for your assigned brand(s). Coordinate community-focused events, including but not limited to: fan studio visits, developer dialogues, and tournaments.
- Collaborate with the portfolio social media manager to define and report on key performance indicators (KPIs) related to content, in order to demonstrate the success and return on investment (ROI) of community programs and content.
- Support internal and external milestones, such as betas and launches, to ensure KPIs are met and to advocate for the player experience.
- Act as the primary representative of player needs within production and publishing teams to positively influence development and communication positioning, on behalf of our players and our business objectives.
- Establish player feedback loops and provide relevant insights to production and publishing teams to influence the gaming experience, foster player retention, and contribute to the positioning of marketing messages and campaigns.
- Collaborate and coordinate with live service teams for post-launch communication. Set expectations regarding relevant situations, such as update content, status, and delivery.
- Manage and produce internal reports on community feedback, activity, and expectations.
- International travel may be required.
This position will be part of multiple cross-functional projects, collaborating with teams of Community Managers, marketing, production, and video editing, among others.
Qualifications
WHAT YOU WILL BRING TO THE TEAM
Intermediate experience in online community management and the development of strategic plans or programs, with proven results in a professional context. Solid experience in the video game industry, across multiple platforms, would be a major asset. Experience in social media marketing or digital content creation (videos, photos, podcasts, etc.) is also a major asset.
Skills and Knowledge
- Knowledge of or strong interest in March of Giants
- In-depth knowledge of social media (Instagram, Twitter/X, Facebook, TikTok, Discord, etc.) is required.
- Experience working in a demanding production environment with multiple deadlines, success metrics, and stakeholders.
- Solid understanding of creating and maintaining video game community growth, as well as developing and implementing strategic player engagement plans.
- Proven experience collaborating with diverse stakeholders to analyze and implement player feedback.
- Having worked on a live service AAA title is a major asset.
- Proficiency in French