Company Description
Ubisoft is a global leader in video games, with teams spread across the four corners of the world who create original and memorable gaming experiences, from Assassin's Creed to Rainbow Six to Just Dance and many more. We believe that diversity of perspectives drives progress for both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!
Job Description
As Associate Director, Game Services at Ubisoft Montréal, you will lead a multidisciplinary organization supporting Ubisoft's games, studios and Creative Houses. In this senior people leadership role, you will directly lead and develop a team of managers, strengthen leadership capabilities, contribute to the evolution of the organization, and create the conditions that enable teams to perform, grow and adapt effectively to change.
You will be responsible for the organizational health, efficiency, engagement and performance of the teams, as well as the reliability of the IT and operational services delivered by the organization.
In close collaboration with the leadership teams of games, studios, Creative Houses and technology, you will ensure that the teams, operating model, expertise and service delivery priorities remain aligned with Ubisoft's business and production needs.
What you will do
- Lead multidisciplinary teams made up of managers, team leads, technical experts and operational teams supporting Ubisoft productions
- Develop managers through coaching, performance management, succession planning and leadership development
- Foster an environment focused on clarity, collaboration, trust and sustainable team performance
- Structure the organization and operating model to align skills, capacity and business priorities
- Support teams through organizational changes and evolving priorities while maintaining engagement and service continuity
- Support workforce and capacity planning, including recruitment, internal mobility, vendor strategy and long-term skills development
- Oversee service delivery, operational risks, incidents, dependencies and continuous improvement initiatives
- Collaborate with the leadership teams of games, studios, Creative Houses and technology to align organizational and operational priorities
- Work with global teams in infrastructure, security, cloud, human resources, finance and with external partners
- Promote operational excellence through performance indicators, service reviews, automation, standardization and continuous learning
Qualifications
- Experience leading large multidisciplinary teams in a complex environment related to technology, IT, video games or online services
- Experience developing managers and supporting leadership practices across multiple teams or functions
- Expertise in organizational design, talent development, workforce planning, employee engagement and succession planning
- Experience supporting teams through organizational transformations and evolving business priorities
- Solid understanding of IT service delivery, operational services, incident management, capacity planning and continuous improvement
- Ability to balance operational needs, technical priorities, team needs, financial considerations and stakeholder expectations
- Excellent communication and stakeholder management skills with technical and business teams
- A leadership approach focused on collaboration, transparency, accountability and team development
Additional Information
What to send us
- Your resume highlighting your experience and skills
- Examples of products, platforms or systems you have contributed to, such as documentation, demos, code repositories or case studies
For information: If you need a work permit, your eligibility may depend on your education and relevant years of work experience, as required by the government.
Skills and knowledge come in many forms and can be based on relevant experience, which is why we strongly encourage you to apply, even if you do not meet all of the requirements listed above.
At Ubisoft, we encourage diversity in all its forms. We are committed to fostering an inclusive and respectful work environment for everyone. We understand that it is important for the interview to be a pleasant experience. Therefore, if you need accommodations, please let us know if we can do anything to facilitate the interview process.