About Tricerat
Who we are
Tricerat was founded in 1997 in Baltimore, Maryland by three entrepreneurs on a quest to improve the Citrix experience. Today the company helps more than 10,000 customers worldwide achieve printing and scanning success in VDI, remote desktop, and workstation environments. Tricerat pioneered ScrewDrivers — the world's first virtual print driver — and remains a long-standing Citrix Ready Partner (since 2001), Microsoft Gold Partner (since 2005), VMware Technology Alliance Partner, and IGEL Ready Partner.
What we do
The ScrewDrivers product line covers Essentials, Pro, Enterprise, and Reports — providing centralised, drag-and-drop print management that simplifies mobile, native, and virtual printing across the enterprise. Notable customers include West Tennessee Healthcare (7,500+ users), Estes Express Lines (10,000+ users), Travel and Leisure, Coca-Cola, Kawasaki, and Planned Parenthood. Tricerat-reported metrics: 99.9% uptime, sub-30-second failover, 75% reduction in print-related help-desk tickets, and 10× bandwidth reduction for VDI sessions. The team serves Healthcare, Government, Finance, Legal, Education, and Manufacturing verticals.
Where will I work?
Tricerat is headquartered in Baltimore, Maryland (currently at Baltimore's Union Collective). The careers page references community partnerships exclusively with Baltimore-area nonprofits (Baltimore Tree Trust, BARCS, and the Baltimore Curriculum Project), but the company also supports remote working across the US.
What is the Tricerat team like?
Tricerat moved to a four-day workweek in October 2021 — among the earlier mid-sized US software companies to do so. CEO John Byrne announced the shift after months of leadership research: "Tricerat implemented a four-day workweek with a great deal of flexibility. All employee benefits will remain the same and schedules are worked out between staff and their operations manager. The only requirement is that our staff maintains a 32 hour workweek." Importantly, the office stays open Monday–Friday — individual staff pick their day off in coordination with their operations manager, so the team collectively covers the full traditional workweek for customers.
CTO Hannah Shuman framed the move to the team: "I challenge you all to take space with your time off. Recharge with loved ones, explore a hobby you never had the time for, or practice being still."
Perks and Benefits
From the careers page (verbatim):
- Four-day workweek — 32 hours with no reduction in pay (since October 2021); schedules worked out between staff and operations manager
- Paid Parental Leave — "the majority of the workforce is made up of working parents and we are committed to providing them with the time and resources they need to support their children"
- Paid Volunteer Time — community partnerships with Baltimore Tree Trust, BARCS, and the Baltimore Curriculum Project
- All existing employee benefits maintained after the 4DWW transition (per the October 2021 announcement)