Social Enterprise Direct

Who we are

Social Enterprise Direct is a dedicated provider of custom contact centre solutions based in the United Kingdom. Born from a desire to blend business excellence with social responsibility, our organization delivers reliable services that support various business needs from customer service to training. With a focus on quality and integrity, we serve our clients while reinvesting profits into charitable pursuits through our parent organization.

Our team

Our team is composed of a small, passionate group of professionals who value collaboration and efficiency. Despite our modest size, every member contributes to our mission by bringing diverse skills and energy to the table. Working primarily from our Glasgow base, we cultivate a friendly environment where innovation and teamwork drive results. Our close-knit structure means that each employee plays a pivotal role in shaping our service and culture.

Our values and mission

At Social Enterprise Direct, our core values center around quality, transparency, and social commitment. We operate with a clear mission: to empower businesses with tailored, high-quality contact centre solutions while making a positive social impact. Our values include:

• A commitment to outstanding customer service
• Integrity in all business practices
• A focus on sustainable, socially responsible growth
• Respect for every individual’s contribution These principles help us maintain high standards and drive our continuous improvement in every project we undertake.

Employee benefits

We believe that our employees are our most valuable asset. To ensure a balanced work-life integration, we offer a range of benefits designed to support your professional and personal growth. Some of our key benefits include:

• A reduced 32-hour workweek to promote a healthy work-life balance
• Flexible remote working options that allow you to work in an environment that suits you
• A supportive, meeting-light culture that values your time
• Competitive healthcare and pension schemes
• Professional development support to help you advance your career
• Company-provided equipment to ensure you have the tools you need
• A no overtime policy to respect your personal time

This comprehensive approach to employee wellbeing ensures that you can thrive both professionally and personally while contributing to our innovative and socially responsible mission.