Strategic Customer Success Manager

Wonderlic

We work a 32-hour, 4-day work week, at full pay.

Only considering candidates eligible to work in the USA ⚠️


About Us

Work a four-day week from anywhere in the United States for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has and succeeds in their best job, and that starts with you! We leverage I-O science to deliver evidence-based insights to predict and maximize employee potential using simple, intuitive assessment tools, and to make sure our team is engaged and equipped to do their best work. Our team is comprised of passionate professionals dedicated to pushing the boundaries of talent assessment while maintaining a commitment to scientific excellence.

Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

  • True work-life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work
  • Four-day (32-hour) work week
  • 21 days of PTO plus a paid company shutdown from 12/24 to 1/1
  • Ongoing professional development including attendance at professional conferences (e.g., SIOP, BIOP, SHRM, ATD, HR Tech)
  • Benefits include medical, dental, vision, 401k with matching, paid new parent leave

At Wonderlic, we specialize in talent assessment, leveraging our expertise to predict potential. Our commitment lies in scientific advancements that empower organizations to identify and retain top talent effectively. Embedded within our approach are the principles of Industrial-Organizational Psychology, serving as the foundation for everything we do.

What Sets Us Apart:

  • Scientific Precision: We apply rigorous scientific methodologies to develop assessments that accurately gauge individuals' potential and fit within various organizational contexts.
  • Innovation: Our dedication to continuous improvement drives us to explore cutting-edge techniques and technologies, ensuring our assessments remain at the forefront of talent assessment.
  • Impactful Solutions: By integrating I-O Psychology principles into our processes, we deliver solutions that not only meet the immediate hiring needs of organizations but also contribute to long-term success and retention.

Summary

Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!

Competencies

  • Results Orientation
  • Client Focus
  • Product and Technical Knowledge
  • Initiative
  • Account Management
  • Embracing Diversity
  • Account Planning
  • Talent Assessment Market, Industry, and Competitive Knowledge
  • Holistic Mindset
  • Entrepreneurial Mindset

Key Responsibilities

  • Achieve individual and team retention and expansion goals through the use of customer-focused engagement strategies.
  • Be the primary point of contact for customers and represent the voice of the customer to internal teams.
  • Build strong client relationships and engage in business discussions to grow accounts organically and win renewals.
  • Introduce new products and features to customers to deepen customer engagement and ensure continued value realization.
  • Actively monitor and manage relationships by fully understanding client goals, objectives, and the status of the client’s business.
  • Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success.
  • Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams.
  • Conduct monthly and quarterly strategic business reviews with all customers and oversee the development of action plans to address any issues.
  • Maintain strong knowledge of new and existing product offerings, as well as industry trends, new developments, and current competitive conditions within the marketplace.
  • Analyze trends based on predictions of customer preferences.
  • Participate in the development of retention and expansion forecasts based on known customer preferences and behaviors.
  • Act as a customer advocate within the company and streamline the customer experience to prevent turnover.

Qualifications and Experience

  • 3+ years of experience in SaaS Customer Success
  • 2+ years of experience in SaaS subscription sales
  • Demonstrated expertise in securing renewals
  • Demonstrated expertise in expansion and cross-sales to existing customers
  • Employee Development sales or customer relationship management preferred

Target Compensation

OTE $110,000-$140,000 split between base and variable compensation


Our Policy

Affirmative Action Plan/Equal Employer Opportunity (AAP/EEO) Statement: Research suggests that both the confidence gap and imposter syndrome can make members of some groups (including women, members of the LGBTQIA+ and BIPOC communities, and candidates of less traditional age, education, or background) less likely to apply for jobs when they don’t meet 100% of the qualifications. At Wonderlic, we are in the business of identifying potential, and we encourage all interested candidates to apply.

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law.

In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at [email protected] to request an accommodation.

Disclaimer: This job description is not designed to include a comprehensive list of duties and responsibilities that are required of the employee. Duties and responsibilities may change or be assigned at any time, with or without notice.

#BI-Remote #LI-Remote

Wonderlicwonderlic.com

Leading provider of predictive talent assessments, rooted in I-O psychology, AI, and machine learning.

Working Week

We work a 32-hour, 4-day work week, at full pay.

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 21 days of paid time off, plus a week-long paid vacation between Christmas and New Year’s.

  • 25 days
  • 52 Fridays
  • 77 days off per year

Remote Working Policy

Wonderlic employees can work from anywhere in the USA, with the headquarters in Vernon Hills, IL serving as a meetup location.

Company Benefits

  • Premium, highly subsidized healthcare plans
  • 401(k) with company match
  • Flexible working hours with a 4-day work week
  • 12 weeks of paid parental and primary caregiver leave
  • Dental care included in healthcare plans
  • Equipment allowance
  • Professional Development Budget

Our Team

We're a team of 95 across 16 departments:

  • engineering
    14
  • operations
    7
  • support
    6
  • accounting
    5
  • sales
    5
  • finance
    5
  • marketing
    5
  • consulting
    4
  • human resources
    4
  • product management
    3
  • +6 more teams

Desirable Skills and Experience

  • Customer engagement
  • Customer relationships
  • Sales negotiations
  • Account management
  • Cross-selling
  • Upselling
  • Product knowledge
  • Client focus

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