About Us

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that:

Fully remote – work from anywhere in the United States
Four-day (32-hour) work week
21 days of PTO plus a paid company shutdown from 12/26 to 12/31
True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work
Internet stipend
Competitive compensation and benefits
12 weeks of paid parental and primary caregiver leave
Medical, dental, vision, FSA, and HRA
Short- and long-term disability, life, and AD&D insurance
Pet insurance
401k

At Wonderlic, we're at the forefront of redefining talent acquisition and employee development. Powered by our science-based assessment background, we're innovating the way modern pre-employment screening is embraced by the recruiting sector with Wonderlic Select. By integrating I-O psychology, machine learning, and artificial intelligence, we ensure that candidates find their best jobs. We pride ourselves on delivering the industry's most trusted, scientifically validated assessments. Our tools are designed for discerning HR teams that aim to pinpoint top-tier applicants and precisely predict their potential for on-the-job success.

But our innovation doesn't stop there.

We've recently launched our groundbreaking science-based employee development product, Wonderlic Develop. This advanced solution taps into profound insights, fostering unparalleled self-awareness among employees. It's more than just a tool; it's a pathway for individuals to unearth and utilize their distinct strengths, identifying areas ripe for growth. Our unwavering commitment to research and innovation stands as a testament to our vision: revolutionizing how businesses optimize talent, ensuring every employee doesn't just fit, but flourishes in their role.

Choose Wonderlic, and you're choosing a legacy of excellence paired with a keen eye on the future of HR innovations. Be part of our journey; help us reshape the HR landscape.

Summary

Join us as a Strategic Customer Success Manager at Wonderlic, where your skills will play a crucial role in meeting our dynamic client needs through our products, Wonderlic Select and Wonderlic Develop. Your main goal will be twofold: make sure our clients get the best value from our offerings, and smartly weave this into a revenue-focused strategy through renewals, cross-selling, and upselling. Your sharp sales and negotiation skills will be key to maintaining healthy and consistent revenue growth. Your talent in managing a large portfolio of accounts and building strong customer relationships will be vital. We're looking for someone who can make complex situations simple, guiding our customers, aligning our products with their strategies, and creating lasting, beneficial relationships. Let's work together to build pathways where our customers and products both flourish, driving mutual success and innovation!

Competencies

Results Orientation
Client Focus
Product and Technical Knowledge
Initiative
Account Management
Embracing Diversity
Account Planning
Talent Assessment Market, Industry, and Competitive Knowledge
Holistic Mindset
Entrepreneurial Mindset

Key Responsibilities

Achieve individual and team retention and expansion goals through the use of customer-focused engagement strategies.
Be the primary point of contact for customers and represent the voice of the customer to internal teams.
Build strong client relationships and engage in business discussions to grow accounts organically and win renewals.
Introduce new products and features to customers to deepen customer engagement and ensure continued value realization.
Actively monitor and manage relationships by fully understanding client goals, objectives, and the status of the client’s business.
Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success.
Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams.
Conduct monthly and quarterly strategic business reviews with all customers and oversee the development of action plans to address any issues.
Maintain strong knowledge of new and existing product offerings, as well as industry trends, new developments, and current competitive conditions within the marketplace.
Analyze trends based on predictions of customer preferences.
Participate in the development of retention and expansion forecasts based on known customer preferences and behaviors.
Act as a customer advocate within the company and streamline the customer experience to prevent turnover.

Qualifications and Experience

3+ years of experience in SaaS Customer Success
2+ years of experience in SaaS subscription sales
Demonstrated expertise in securing renewals
Demonstrated expertise in expansion and cross-sales to existing customers
Employee Development sales or customer relationship management preferred

Target Compensation

OTE $110,000-$140,000 split between base and variable compensation

Our Policy

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated, and this is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. In addition, we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please get in touch with us at jobs@wonderlic.com to request an accommodation.

The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies to employees and applicants residing in California. Under these statutes and the related regulations, employees and applicants may request that we disclose to them the personal information collected about them and/or request that this information be deleted or corrected. Employees and applicants also may direct us not to share their personal information, and each employee or applicant has the right to limit the use of sensitive personal information. Employees and applicants have the right to access personal information and to know what personal information is shared and to whom. We do not sell the personal information of employees and applicants. To exercise any of these rights, please email jobs@wonderlic.com.

#BI-Remote #LI-Remote

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

LinkedIn Profile

Are you eligible to work in the United States? *

Will you require sponsorship to work in the United States now or in the future? *

In your current or most recent role, how many accounts do you manage? *

In your current or most recent role, what is the monthly value of the cross-sell or upsell quota you personally have been responsible for? *

What is your net retention target in your current or most recent role? *

How frequently did you achieve this target? *

Which of the following customer success experiences do you have? Check all that apply. *

  Candidate or Employee Assessment Products
  Employee Development Products
  Human Capital Management (HCM) Products
  HR Technology Products
  Software as a Service (SaaS) Products
  No experience

Time to brag: tell us about the awards and recognition you’ve received in your current or most recent role. Include both formal (like president’s club) and informal (like quota achievement) recognition, and let us know when and how often you achieved it!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Wonderlic’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.