Site Reliability Engineer

About Auror

At Auror, we’re empowering the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally. It’s high volume crime that’s increasingly organised in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand 11 years ago, we’re working with some of the best and largest retailers in the world across the US, Canada, Australia, New Zealand, and the UK.

Auror is connecting people and intelligence to reduce crime. We’re using technology for good.

In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems. If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team.

About Engineering at Auror

Collaboration is at the heart of the Engineering team at Auror. We believe that we can only build the very best software through working with each other, seeking different perspectives to solve problems. We have just started on our journey to unlock the value in the data we collect, helping to connect the dots between incidents and work towards preventing crime in real time. Every day we have tens of thousands of incidents entered into Auror from retailers around the world, including plain text reports, images and CCTV, which need to be matched, aggregated and reported back to our customers and law enforcement.

About the role

We are looking for a proactive Site Reliability Engineer who is eager to work in the Azure cloud ecosystem to join our Platform Engineering team. You will be responsible for measuring and optimizing for system performance, with an eye towards pushing our capabilities forward, getting ahead of customer needs, and innovating so that we are continuously improving. The day to day of the role will also encompass elements of DevOps and Platform Engineering, you will have the opportunity to influence and shape how that works in practice. This is an exciting role for someone who is creative with an entrepreneurial spirit. You will get the opportunity to work with Engineers, influence product roadmap as well as building infrastructure to future proof Auror as we scale.

What you will work on:

• Proactively identify scalability issues within our systems and implement solutions to address them.
• Troubleshooting and pairing with engineers to investigate incidents & issues within our environments.
• Influencing the product roadmap and working with engineering and product counterparts to improve resiliency reliability & scalability of the Auror product
• Improving our operability and working with other engineers to ensure that key observability & reliability aspects  are in place during the development process and ongoing into production
• Operate within compliance frameworks such as SOC2

About you

• Prior experience working with cloud infrastructure. Azure experience is advantageous but not essential.
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong analytical & systems thinking skills.
• Openness in sharing your knowledge with the team through various channels such as recorded demos, meetings, 1:1s
• Comfortable working both independently on self-directed projects, as well as in close collaboration with other teams &stakeholders.
• A deep desire to automate as much as possible with experience of tools such as Git and scripting languages such as PowerShell
• Have a secure by design mindset
• An understanding of or desire to learn general purpose programming languages such as C#, Typescript would be beneficial for this role
• Familiar with CI/CD tooling such as GitHub Actions, Octopus Deploy and general development processes/workflows.
• Experience with IaC tools such as Terraform, Bicep or Pulumi would be advantageous for this role.

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

• Competitive salary range: Depending on level of experience of $115,000-$139,000 (IC3)
• Employee share scheme: You’ll own part of a company making a real difference!
• Flexibility: We are hard-working and outcome focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days,  and up to three expert sessions paid for every year.
• Health Care Plan: From 1 April ‘24, Auror covers 100% of the cost of your individual health insurance plan.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below.

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you!

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.