Customer Marketing and Community Manager

Procurify is the AI-enhanced procurement and AP automation platform for the mid-market. We make it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven Manager, Customer Marketing & Community to join us on our journey.

ABOUT THE ROLE

Procurify is looking for a customer-obsessed and diligent person who is passionate about providing our customers with the best experience possible.

You will be responsible for planning and executing all customer facing communication and marketing activities, ensuring we’re creating customer programs that help our customers build strong and meaningful relationships with Procurify. Seen as the bridge between marketing and our customer facing teams this role works cross-functionally, supporting the customer throughout their entire journey with Procurify.

A key focus of this role will be building out the foundation for and amplifying customer communities of Procurify. We will need to create marketing campaigns and assets to grow, engage and retain our customer communities, including buyer communities, customer advisory boards, and partnerships.

Everyone at Procurify is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We're seeking customer-centric people who are willing to challenge the status quo and tie our customer initiatives into our larger objectives.

What you’ll be working on

• Develop and execute on Procurify’s customer marketing strategy across the customer lifecycle - from onboarding to expansions and renewals - to drive revenue and increase customer satisfaction, engagement, and retention
• Build deep and meaningful relationships with our customers to ensure we have a group of satisfied customers we can contact for future marketing initiatives
• Build pipeline for Upsell and Cross Sell, through marketing campaigns and referral programs
• Increase win rates and conversion through differentiated programs and compelling messaging
• Drive Customer Value Realization through improving Product Adoption Metrics
• Act as the customer marketing subject matter expert by developing a deep understanding of Procurify’s user base including their roles, challenges, growth opportunities, and what makes them successful
• Take ownership of all customer-facing communications including emails, newsletters, in-platform messaging, social media, surveys, and direct mail
• Own Procurify’s customer advocacy initiatives including customer case studies, webinars, referral programs, online reviews, and customer appreciation activities
• Work with the Customer Experience team to develop integrated customer marketing programs that align with their overall objectives and challenges
• Work with the Product Marketing team to execute all customer communication campaigns for our feature release programs and product feedback programs
• Source, develop, engage and retain customer, partner and buyer communities for Procurify.
• Report on customer marketing program metrics and provide data-driven recommendations for continuous improvement

Who we’re looking for

• 3+ years of marketing or customer success experience developed in a fast-paced environment, preferable within the technology industry
• A customer-centric mindset, with a passion to build and nurture strong one-on-one professional customer relationships
• Experience planning and executing impactful marketing campaigns
• Experience building marketing materials including emails, case studies, one-pagers, guides, product promotions, presentations, and webinars
• Excellent written and verbal communication skills both internally and externally
• Ability to interpret data and customer campaign results to continually improve our programs
• Experience using Unbounce, Gainsight, Salesforce, and/or Marketo are a bonus!

WHY PROCURIFY?

Help us modernize spend management

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here.

Be empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
• Four-day workweek: Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week.
• Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy.
• Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
• Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
• DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.
• Base Salary Range: $72,000 - $90,000 CAD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.)

Work with an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them!

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To learn more about Procurify, check out these resources:

• Get to know our team through our Meet Us Monday videos
• Check out what our customers are saying about us
• Learn more about our procure-to-pay platform
• Check out our interview with CNBC