Account Manager
Posted 1 week ago
Only considering candidates who are eligible to work in Newmarket, UK ⚠️
Account Manager
Reports to: Customer Success Manager
Location: Newmarket - Hybrid, 2-days on-site, 2-days WFH
Hours: 32 hours across a 4-day week (no salary sacrifice)
Salary: £30,000 - £34,000
Product: Secure Schools https://www.secureschools.com
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Secure Schools is:
Secure Schools is a cutting-edge ed-tech start-up dedicated to making schools safer from cyber threats. We achieve this with our unique cyber security management app tailored specifically for schools. We're experts in both cyber security and education, which means we understand the challenges schools face inside and out. We work closely with school leaders, IT departments, and service providers to offer unbiased, effective solutions that foster a safer and more secure educational landscape.
Job snapshot:
As an Account Manager, you’ll focus on building robust relationships with prospects in the education sector to maximise growth plans.
As an early hire, you’ll enjoy working alongside the leadership team to help establish the right sales and account management strategies and processes, providing the opportunity to shape the way we work directly.
What you’ll be doing:
- Build and nurture critical relationships through top-class customer service
- Acts as the first point of contact for any account queries
- Deliver demonstrations of the platform to customers and key stakeholders
- Understand stakeholder needs and support them in their success with Secure Schools
- Manage and deliver pipeline projects from inception to execution
- Research and network with desired organisations and individuals to support portfolio growth
- Create, prepare, and deliver reports on the status of key projects and opportunities
- Deliver support via email, video call, and phone
- Identify opportunities for upselling or cross-selling additional products or services to existing clients
- Work closely with the sales team to identify new business opportunities within assigned accounts
- Research new and innovative ways of working and implement processes accordingly
- Provide advice and guidance to colleagues within Secure Schools to support wider business objectives in areas of expertise
- Collaborate with wider teams to further define and expand the scope of existing opportunities
What we’re hoping you’ll bring:
- Proven experience in account management, client services, or sales
- Strong interpersonal skills and the ability to build rapport with clients at all levels of an organisation
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and persuasively
- Demonstrated ability to manage multiple projects and priorities simultaneously while maintaining attention to detail
- Strategic thinker with the ability to identify opportunities for revenue growth and client retention
- Proficiency in CRM software (Hubspot advantageous)
- Results-oriented mindset with a focus on delivering exceptional client service and driving business outcomes
- Self-motivation with the confidence and enthusiasm to take the initiative and get things done
- The desire to learn and take on new challenges
- Natural in identifying and approaching new ideas
- Good attitude towards individual and team success
What you'll get:
Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.
We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
- 4-day working week
- Flexible working schedule/work-from-home opportunities
- Onsite gym facilities
- Annual personal and professional development budget
- Buying and selling holiday scheme
- Additional holiday for length of service
- Annual allowance for volunteering days
- Onsite trained mental health and well-being champions
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work-from-home environments
- Use of new and leading technology in the form of Apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
- Enhanced pension payments
- Retail vouchers
- Private medical insurance
- Dental plan
Beyond is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support.
