Virtual Medical Office Manager

Lowcountry Medical Practice Management

Only considering candidates who are eligible to work in the USA ⚠️

Virtual Medical Office Manager - Part Time 15 - 20 HOURS PER WEEK

Virtual Medical Office Manager - Part Time/Remote 15 - 20 HOURS PER WEEK

Attend to patients on the phone via text message and/or voice calls. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

  • Must be able to speak with patients and use practice management system to answer inquires accurately and confidently and while maintaining patient confidentiality.
  • Must be able to think critically about how to properly handle emergent situations that may arise in the healthcare environment.
  • Must be capable of performing proper research concerning patient claims and request before escalating to management and to the practitioner.
  • Must be able to properly assess patients concerns and provide minimum assistance required as a Office Manager without working outside of your scope of practice and expertise.
  • Must understand basic medical office terms and protocols.
  • Must be aware of HIPAA Rules and Guidelines and how to properly protect the privacy of patients.
  • Must be able to communicate the details of patients issues with accuracy to the practitioner and provide clear communication to patients regarding appointments and other request.
  • Must be able to communicate practitioner responses or directives to patients with 100% accuracy. This includes written data and audible communication.
  • Must at all times show that you care and show compassion for patients concerns and wellbeing.
  • Must have financial literacy and be able to provide daily financial ledgers to management team and practitioner.

Daily Job Duties and Responsibilities

  • Register new patients into the practice management system according to established protocols
  • Assist patients to complete all necessary forms and documentation including medical insurance
  • Verify that medical consents are in place before patients initial appointment and any follow-ups
  • Ensure patient information is accurate including billing information
  • Inform patients of medical office procedures and policy
  • Collect co-pays and visit payments
  • Maintain and manage patient ledgers and payments
  • Review Accounts Receivable and collect on past due accounts
  • Answer incoming calls
  • Manage inquiries of customers looking to establish care and treatment in a timely fashion.
  • Track and schedule new patient referrals from referring doctors. Follow up with referring physician/practice to notify them of when their patient is scheduled and/or the status of referral.
  • Schedule patient appointments after their visits.
  • Reschedule patients who have missed or canceled appointments.
  • Obtain external medical reports as required by medical professionals
  • Timely respond and comply to requests for information about the practice and practitioner services
  • Deal with incoming and outgoing post to website and social media
  • Safeguard patient privacy and confidentiality
  • Log administrative actions in “Daily Activity Log”
  • Log financial transactions in “Weekly Financial Ledger” and submit at the end of each week.

Other Details

  • Must be a team player.
  • Performance reviewed every 90 days by practitioner and hiring team.
  • Pay determined based on experience.
  • No Medical Benefits included
  • Remote Position
  • Must be available via telephone so that medical provider can discuss any pertinent information.

Education Requirement

  • High School Diploma or GED
  • Associates or Certificate in any Allied Health Field preferred but not required
  • At least 2 years experience in healthcare field
Lowcountry Medical Practice

Healthcare management company that provides staffing, education, training, and innovative business management solutions to healthcare practices and medical facilities.

Our Team

We're a team of 1 across 1 departments:

  • consulting

Desirable Skills and Experience

  • Patient communication
  • Critical thinking
  • Research & escalation
  • Use of practice management system
  • HIPAA compliance
  • Financial literacy

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