Sales Manager

Location: Munich

About the job

Are you passionate about fashion and luxury brands? Join SACLÀB as a Sales Manager and be part of our Sales team offering a first-class client experience! At SACLÀB, we have one common goal in mind: expanding the prominence of SACLÀB in the luxury space.

We are seeking a hard-working and self-motivated individual who is passionate about building strong customer relationships and managing logistics operations. You will directly report to our Head of Sales and be a member of our dynamic, multicultural team located in Munich.

What can you expect?

Business development

• Provide pre-sale and post-sale support to the customers
• Working closely with the business getter, consignment department, and customer strategy to develop future business opportunities and long-term customer satisfaction

Customer service

• Managing requests coming on to our CRM, chatbot, email, or social channels
• Conducting private client sales and handovers
• Updating, cultivating, and arranging customer wishes
• Encouraging growth through customer satisfaction surveys
• Maintain a record of sales channels and coordinate with the finance department
• Maintaining customer wishes, stock, and sales figures in data sheets
• Conducting handbag authenticity checks

Collaboration

• Being involved in a collaborative sales-process
• Ability to constantly share customer needs with the commission team and vice versa
• Iterating on anything and everything to make incremental improvements in a test-and-learn approach

General Administration and Office Support

• Provide full office administrative support for the team including but not limited to receiving customers, shipping, and office care
• Liaise with Finance department and provide finance and accounting support

What do we expect from you?

• Minimum a bachelor’s degree with at least 3 years of luxury retail experience involving client-facing
• Excellent communication and interpersonal skills, including superior written and spoken English
• Well-connected and networked in the targeted geographic market
• Providing excellent client services
• Ability to work with discretion when dealing with highly confidential information
• Ability to remain calm in stressful situations and work effectively in fast-paced and time-sensitive situations
• Proven ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
• High attention to detail & great time management skills
• Passionate about the dynamic environment of startups and developing client loyalty while delivering great customer experiences
• Experience in CRM software such as Hubspot is an advantage

What can we offer you?

By joining SACLÀB, Europe’s only marketplace for pre-owned luxury handbags, you will become a part of our dynamic, creative, and innovative team in which all employees are respected and treated equally.  As we have offices both in Munich and Amsterdam, you’ll work alongside inclusive, open-minded, and international colleagues. You will have space and the possibility to impact internal processes and bring in your knowledge and ideas.

Additionally, you can count with:

🏡 4-day working week!

🏢 Beautiful office in the heart of Munich (Karlsplatz)

💻 You get MacBook

💪🏼 Subsidized EGym

📚 Professional development budget

☕️ Drinks and snacks in our office

🥳 Regular company events

👶 Parental policies

🌏 Relocation assistance

Who are we?

SACLÀB is the marketplace for pre-loved top-tier leather handbags. We focus on sourcing new, difficult-to-find and waiting-list designer handbags by Hermès, Chanel, Dior and Bottega Veneta. SACLÀB was founded in 2018 by siblings Alexandra and Jan-Oliver Stück. Currently, we have established offices in both Amsterdam and Munich, serving customers in over 20 countries worldwide.

At SACLÀB, our goal is to expand our prominence in the luxury fashion industry by providing an unparalleled platform for buying and selling pre-owned designer bags. As a company, we are committed to sustainability and responsible business practices by extending the lifecycle of luxury handbags and reducing waste through our circular economy approach.

Join us on our exciting journey to revolutionize the industry with our innovative approach to secondhand luxury handbags and make a positive impact on the environment. Together, we can contribute to a more sustainable future for fashion.

For further information about our company and products, please visit our website: www.saclab.com

Did we catch your eye?

If your answer is a yes, please apply by uploading your CV and we will get back to you shortly! If you have any questions, feel free to send your e-mail to: [email protected]

Our company embraces diversity and inclusivity, and we are committed to being an equal-opportunity employer. We do not discriminate against employees or job applicants based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.