Member Support Specialist


Our healthcare system assumes we make decisions based on what is best for us. But it's not that simple. Everyday stressors often cloud our judgement as to what's best in the long run. For people with chronic conditions, this can make healthy habit formation difficult. Wellth is a venture-backed digital health company that improves adherence in chronic disease populations. Using the science of behavioral economics—combined with an appreciation for human nature—we uncover and address the unique obstacles that prevent people with chronic conditions from improving patient outcomes. Our program goes beyond current efforts to boost adherence with technology, reminders, and coaching solutions using contingency management and loss aversion to create motivation, behavior change and improve population health at scale. In addition to our RCT-proven outcomes, our easy-to-use mobile platform experience has been proven by health plans, providers, and other organizations to empower members with the incentives and support system they need to establish new healthy habits. Key outcomes for members include improved med and care plan adherence, reduction in readmissions, hospitalizations, and ED utilization, improved PDC, and more. Learn more at

Only considering candidates who are eligible to work in the USA ⚠️


Wellth is a fast growing digital health company based in Los Angeles that just raised our Series B from leading investors including SignalFire. We use behavioral economics, habit science, and technology to motivate behavior change in some of the highest need and most underserved populations in the US, drastically changing their health outcomes for the better. We have demonstrated our results with several large health insurers (e.g., cut down hospitalization rates by 44% on behalf of Centene AZ) and now are scaling rapidly (>120% year over year revenue growth). Our goal is not to just be another digital health startup but to be the category leader in improving health outcomes for hard to engage populations.

Most importantly, our work quite literally saves lives every day. We are a mission-driven company where you would have the chance to work with extremely talented people and see tangible differences that directly result from your initiative.

Visit us at for more information.


As a Member Support Specialist, you will be working in a fast-paced, high energy environment working for a healthcare startup with a positive social impact. Our ideal candidate has a passion for healthcare and a desire to grow with the company. A motivated individual will have the opportunity to gain experience in other capacities in the company including business development, product development, and research if interested.

Our Support Specialists are the front lines of our Member experience. You will support Members in the Wellth program with any questions/issues that may arise regarding their program and address any tech issues necessary. You will take phone calls through the Wellth Helpline, answer emails, and send text messages in response to Member inquiries. You will also monitor Member adherence and alert the medical care teams if needed. Mission-driven with a heightened degree of empathy and sensitivity, you will make calls to help non-adherent Members get back on track.

This is an opportunity for someone who is self-motivated and goal-oriented with a positive attitude and a high degree of professionalism. You will be the face of our company to these Members, and we want you to represent the company at all times. As a Member Support Specialist, you will be expected to provide a high level of service working with our Members. Individuals best suited for this role are empathetic and want to make a positive impact in the healthcare field.


Remote (United States)


  • Part-time
  • $18.00/hr
  • Benefits provided for Part-time employees
  • Weekday and weekend availability required: 9:00 am - 8:00 pm ET
  • Flexibility is encouraged, and we try to be flexible with scheduling in return.


  • Excellent customer service skills
  • Ability to simplify information and communicate effectively, verbal + written
  • Strong time management skills
  • Positive attitude and sensitive to member needs, extremely empathetic and patient
  • Tech savvy, esp. familiarity with Android and iOS mobile technology and digital tools (ex: CRMs)
  • Self-motivated and goal oriented
  • High degree of professionalism and collaborative attitude
  • Ability to problem solve effectively
  • High degree of attention to detail
  • Bilingual, English and Spanish is a plus


Benefits for Part-Time employees include 401(k) and PTO.

Wellth is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Improve quality scores, reduce high cost utilization, address health equity, and improve member satisfaction by using the right incentive at the right time to create life-changing healthy habits through Wellth.

Our Team

We're a team of 93 across 16 departments:

  • support
  • engineering
  • operations
  • marketing
  • data science
  • human resources
  • business development
  • finance
  • entrepreneurship
  • media and commmunication
  • +6 more teams

Desirable Skills and Experience

  • Customer service
  • Communication skills
  • Time management
  • Tech savvy
  • Problem solving
  • Attention to detail
  • Bilingual

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