Engineering Manager

We are looking for an Engineering Manager to inspire our Engineering teams at Coconut! Our Engineering teams are eager to perform at a high level and value experienced leadership to guide them in rapidly and efficiently building solutions that revolutionize the banking experience at some of the industry leading financial institutions, focussing on iteration, experimentation, and stability.

We’re keen on leaders with a learning mentality, who thrive leading a fast growing team. If you come in with strong fundamentals, you’ll have our full support on this journey!

• We innovate on top of a modern solution stack consisting of web technologies (such as React and Laravel) utilizing a RESTful architecture, and backed by relational DBs (MariaDB and PostgreSQL) and deployed using Docker in an AWS environment
• We don't follow rigid Scrum, but we do work in an agile, iterative way, and try to continuously improve and implement what works for us
• We are a blameless culture and a believe in a continuous improvement mindset

YOU’RE FIRED UP TO:

• Focus on People Leadership: You will be coaching, mentoring, guiding, and motivating a team of engineers from different backgrounds. This includes all aspects of people management including hiring and training team members, and using tools like great 1:1s, pair programming, or training sessions.
• Ensure Technical Delivery: You’ll be helping your team(s) deliver code in a high trust environment using continuous delivery, ensuring the team has a great delivery cadence and a strong connection with stakeholders (using demos, retros, blameless incident reviews, and the like). While you won’t be as hands-on with the code as your team, you’ll still be writing code, helping with code reviews, and fixing bugs; as well as providing technical advice and documentation for systems/processes and tracking projects to ensure successful grant applications.
• Participate in Strategic Planning and Architecture: Evaluating the performance of the technical architecture of our infrastructure and evaluating and adopting industry trends will also be required.

WHAT YOU BRING TO THE TEAM:

• You have significant experience with success and failure, which helps you make better decisions
• Previous experience managing engineering teams (at least 2 years) - including coaching, mentoring, guiding, and motivating engineers
• Strong experience in working on major systems in one or more object oriented programming languages (PHP, Python, Ruby, Go, Rust, Java, C++, NodeJS, etc)
• Effective at nurturing relationships and managing multiple stakeholders across different teams
• Driven by the value that ‘how we win matters’ and a passion for building inclusive, collaborative teams that put people first

Our Investment in You:

• “Cabana Days” - our version of a 4 Day Work Week! T o enable our employees to do their best work, offering flexibility to prioritize what is important and to take time needed for rest and rejuvenation when possible based on business and operational needs.
• Ability to do your job in a supported, but still flexible environment;
• Supported professional development, learning & career opportunities - be supported in your growth journey!
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• Work in a team big enough for growth but lean enough to make a real impact

A full range of benefits to keep you happy & healthy;

• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Health & Dental Benefits, Virtual Care, & Disability top up
• Mental health online platform and counselling services
• WealthSimple GRSP & Matching
• Annual Wellness Benefit ($1000 per year)
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy
• Tiki Bucks Incentive Program - means everyone is entitled to earn bonuses
• A People First Company - 4.6 rating on Glassdoor
• Recently named #4 on the Top 10 Best Workplaces in Canada

Who we are, and what we do:

Mission We believe in a world where advisors can create long lasting relationships with their customers and operate more efficiently.

Values C ollaboration. H onesty. E mpathy. E levate. R isilience. S ervice Excellence.

Coconut Software makes it effortless for customers to connect with their bank or credit union. Our appointment scheduling, queue management, and video banking solutions are used by leading financial institutions across North America, including RBC, Arvest Bank, Vancity, and Rogue Credit Union. Organizations that use Coconut benefit from a seamless customer experience that improves NPS, reduces wait times, and increases conversion rates.

To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.

Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.

Some recent awards we're proud of include:

Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.