Customer Support Representative

•​Assist customers who are renting paddleboards and kayaks through self-service business and provide answers to inquiries as necessary.

•​Answer phone calls using Aircall app

•​Reply to cases using Intercom app

•​Use Airdroid app to connect to kiosks and support customers remotely

•​Check equipment via cameras on the Reolink app

•​Use the company's Web App to end rentals in case there are any issues where customer is unable to end rentals onsite

•​Communicate with the team via telegram chat