Associate - Customer Engagement


At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit

Only considering candidates who are eligible to work in Chennai, India ⚠️

  • Job Responsibilities:
  • Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team.
  • Responsible for crafting out the timelines and delivering the output with the customer.
  • Should comprehend customer’s requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable.
  • Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot.
  • Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client’s queries.
  • Associates will be trained & exposed to a wide array of spend categories across all key industries.
  • Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.)
  • Analyze customer activity to establish ways to improve customer experience on the platform.
  • Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform.
  • Associate will be trained & exposed to a wide array of categories across all key industries.
  • Flexible to work in the shifts( day shift/ UK shift).

Qualification: MBA Finance/PGDM with minimum 60% throughout their academics.

Work Experience: 1 to 3 years of experience.

Global leader in providing SaaS-based procurement intelligence, enabling smarter sourcing decisions with data and insights.

Working Week

At Beroe we offer a 4-day work week (Mon-Thu) to all our colleagues – Probably the only company in India to offer such a benefit

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️

Our Vacation Policy

We offer 28 days PTO and a 4-day workweek initiative underlines Beroe's commitment to improving employees' work-life balance.

  • 28 days
  • 52 Fridays
  • 80 days off per year

Remote Working Policy

We promote flexibility and location independence, focusing on leveraging global talent.

Company Benefits

  • Flexible working hours
  • Equipment allowance
  • Professional Development Budget
  • Mental Health Support

Our Team

We're a team of 720 across 18 departments:

  • sales
  • support
  • business development
  • consulting
  • human resources
  • engineering
  • marketing
  • education
  • information technology
  • finance
  • operations
  • +7 more teams

Desirable Skills and Experience

  • Customer engagement
  • Onboarding
  • Training
  • Monitoring
  • Customer interaction

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