Customer Service Advisor

Are you a person who enjoys helping others and providing excellent customer service? Fox Group International, a leading provider of aesthetic, cosmetic, and pharmaceutical products, is seeking a Customer Service Advisor to join our dedicated team. With our innovative e-commerce platform and focus on quality, we have disrupted the market and established ourselves as a key player in the beauty and aesthetic industry.

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience and receive exceptional service. You will have the opportunity to work closely with our clients, addressing their inquiries, resolving issues, and building strong relationships.

Responsibilities

• Respond promptly and accurately to customer inquiries via phone, email, and live chat
• Provide product information, guidance, and assistance to customers
• Resolve customer complaints and issues in a professional and timely manner
• Manage customer accounts, including order processing, tracking, and returns
• Collaborate with internal teams to address customer needs and ensure customer satisfaction
• Maintain accurate and detailed customer records in our system
• Contribute to improving customer service processes and procedures
• Previous experience in customer service or a related role preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving and conflict resolution abilities
• Ability to empathize with customers and provide exceptional service
• Detail-oriented with excellent organizational and multitasking skills
• Proficient in using computer systems and customer service software
• Ability to work in a fast-paced environment and handle multiple tasks effectively
• Positive attitude and a genuine passion for helping others

What makes Fox Group a great place to work?

• 4 day working week (9am-6pm) at our HQ in Warrington, just of J11 on M56
• Great starting salary
• Enhanced Maternity & Paternity pay
• On-site free parking (office ideally reached by car)
• Quarterly staff events
• Full learning & development programme
• Private Healthcare Insurance
• A super exciting and fast paced working environment

If you have the experience as a Customer Service Advisor or something similar, then we would love to hear from you. We welcome candidates from all sectors to apply. This could be your opportunity to join an industry leading, rapidly growing company giving you the chance to take your career to new heights.

Fox Group International is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.