Zendesk Administrator
Tractive
We’ve introduced a 3-day weekend for all full-time employees, at full salary. From June 2022, we’ll work 35-hour, 4-day weeks
Posted 4 months ago
Only considering candidates eligible to work in Linz, Austria ⚠️
About us
We're the world's most-trusted name in keeping cats and dogs safe and healthy. The secret to that success? A team of truly unique individuals who care about each other just as much as going the extra mile for pet parents.
Your territory
As part of our Customer Happiness team, you will:
- Help create a tools strategy for Zendesk
- Administrate our tools on a daily basis, including but not limited to managing a multiple user setup, profiles and roles, customization of forms, fields, views, triggers, and other business rules
- Perform customization of fields, forms, views, business rules, workflows, email notifications, approval processes, reports, and dashboards
- Implement and support new system rollouts, as well as all required maintenance and upgrades in addition to recommendations for process improvements
- Be responsible for overall data quality in Zendesk
- Troubleshoot and provide solutions for technical issues and escalations
- Provide new user accounts and manage licenses and permissions
- Assist in the training of new and current users
- Assist in data imports, exports, and updates while utilizing Explore and other tools, such as Tableau
- Create and maintain thorough, up to date technical system documentation
- Work cross-functionally with teams and stakeholders
- Manage issues and risks
- Manage change control processes
- Bring in your fresh ideas to make Tractive better - you’ll never hear the phrase “...because that’s how we’ve always done things”
- Continuously grow personally and professionally, take ownership of areas that show your potential, and attend workshops which help you get to the next level
Your profile
Key requirements:
- 3-5 years of Zendesk Administrator experience with demonstration of deep knowledge and strong understanding of the platform
- Experience using Zendesk Guide for integration with Clients’ portals
- Strong understanding of Zendesk best practices and functionality
- Experience with integrations preferred
- Certifications, including Zendesk Administrator, strongly preferred
- Strong data management abilities
- Proven ability to design and implement new processes and facilitate user adoption
- Internal & external facing experience with large multifaceted projects
- International business experience is a plus
- Familiarity with Zendesk API integrations is a plus
- Experience with programming languages such as SQL, JavaScript, HTML, Java and Apex is a plus
- Very good English skills
Does this sound like you?
- Ability to meet deadlines, handle, and prioritize simultaneous requests
- Ready and willing to take ownership and act independently and decisively
- Committed and easy-going team player
- Continuously looking for ways to improve and learn
- Excited to work in Austria alongside an outstanding team
Salary range
Just so you know what to expect: For this position, we offer a competitive overpayment based on qualification and experience. Annual gross salary starts at € 50.000 full-time. At Tractive, that means a 4-day work week with a 3-day weekend. If you bring relevant experience in many of the fields of responsibility, the salary will be considerably higher.
