Website Project Manager (eCommerce Operations)

Website Project Manager (eCommerce Operations)

If you're looking for an enjoyable place to work that values your ideas, encourages your growth, rewards you for your excellence and prioritizes work-life harmony (yes, we have a 4-day work week), join us!

Who We Are

Our founder, Louise Hay, had one wish - to help people improve the quality of their life. Her desire underscores everything we do for our customers, our authors, and our employees. As the largest publisher of personal development books, events & courses we offer a diverse range of products and resources that empower, educate, and inspire. We know that the words we publish can have a deep, lasting impact on peoples lives and we’re dedicated to using our talents to support positive change in the world by helping all people grow in mind, body, and spirit. We love what we do, and we hope you will too.

Position Summary

As our Website Project Manager (eCommerce Operations), you’ll play a key role in shaping our online presence, optimizing digital platforms, and driving business growth. Leveraging your project management skills, you'll oversee Magento/Adobe Commerce, WordPress, and other key technologies to enhance the customer experience, implement innovative marketing strategies, and boost engagement across our eCommerce platforms.

Responsibilities and Expertise

• Lead eCommerce strategy across Magento/Adobe Commerce, WordPress, Kajabi, and other platforms to maximize performance and conversions.
• Collaborate with developers by creating technical specifications to enhance and maintain our websites.
• Drive multi-channel marketing campaigns, including promotions, flash sales, and digital advertising initiatives.
• Expand our digital footprint by integrating new websites and brands into our technology ecosystem.
• Ensure website security and performance through daily maintenance, WordPress updates, and troubleshooting.
• Manage project workflows, including writing Statements of Work (SOWs), Requests for Proposals (RFPs), and project plans for web and marketing initiatives.
• Optimize website engagement by tracking conversion rates, customer behavior, and traffic trends—then using data-driven insights to improve performance.
• Develop compelling content and oversee metadata, branding, and marketing materials to align with business objectives.
• Ensure compliance with web security, GDPR, and CCPA regulations while managing key operational processes like payment processing and inventory.
• Evaluate and implement third-party tools to improve site functionality and user experience.
• Utilize AI-driven tools to streamline content creation, enhance analytics, and improve operational efficiency.
• Stay ahead of digital trends by researching emerging technologies, conducting competitor analysis, and applying industry best practices.
• Lead SEO marketing efforts to boost organic traffic and site visibility.
• Oversee website projects from planning to execution, ensuring smooth and timely delivery.
• Adapt to the evolving digital landscape and contribute to new projects that drive innovation and business growth.

Skills, Knowledge & Abilities

• Strong ability to manage multiple projects simultaneously, prioritize tasks effectively, and meet deadlines.
• Excellent written and verbal communication skills, with the ability to collaborate across teams and present technical concepts.
• Experience managing external vendors and overseeing business-critical projects.
• Working knowledge of WordPress and Magento/Adobe Commerce (or similar eCommerce platforms).
• Strong understanding of web development, backend administration tools, and database-driven websites.
• Familiarity with UI/UX optimization and customer journey mapping.
• Ability to troubleshoot technical issues and provide QA support for web fixes.
• Proficiency in Microsoft Office Suite, Google Analytics, and digital project management tools (e.g., Asana, Slack, Zoom, Box.com).
• Team-oriented mindset with a consultative approach to working with cross-functional teams.

Education and/or Experience

• Bachelor’s degree in Marketing, eCommerce, Business, or a related field, or equivalent work experience.
• Minimum of five years of experience in eCommerce management, online marketing, or project management.
• Experience managing large-scale web and marketing projects within budget and strict timelines.
• Previous experience working in a digital-first organization, preferably within publishing, media, or consumer goods industries

Why Should You Apply?

• Remote
• Meaningful Work
• 4-Day Work Week
• Great Benefits

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• PTO, Pay in Lieu of Time Off, and Shared Leave
• Paid Holidays + Floating Holiday
• 401k Match
• Company paid Short-Term & Long-Term Disability
• Company paid $50K Life/AD&D Insurance
• Emergency Savings Account + Company Contribution
• Flexible Spending
• Gym Membership Discounts
• Professional Development & Education Assistance
• Employee Assistance Program (EAP) for you & family

Embracing Diversity & EEO

Hay House is committed to having a diverse workforce that embodies and reflects the diversity of our global community. As part of this commitment to equitable opportunity and inclusion, we strongly encourage applications from all individuals inclusive of all genders, ethnicities, abilities, sexual orientations, ages, socio-economic backgrounds, religions, and beliefs.

Additional Information

Hay House participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Although this is a remote position, Hay House only employs in the following states: Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Kansas, Michigan, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, and Washington.