Virtual Assistant

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: Virtual Assistant (WFH/Remote)

OFFER RATE: PHP 187.50 per hour (Part-time)

Working Hours: TBD (usually US hrs | Night shift)

Start Date: TBD

Job Role & Responsibilities:

• Enter Returns for service (RMA's) in NetSuite
• Create customer accounts in NetSuite when needed, update customer accounts with new information when presented
• Create information Cases in NetSuite
• Create invoice if necessary
• Follow up on RMA's not received back
• Follow up on payments for completed service
• Follow up on Loaner units
• Export reports from NetSuite, unitize Excel to present information
• Complete tasks and Forms in WRIKE
• Possible order entry
• Customer communication via email.
• Interact with the company's staff via emails.

Job Requirements:

• Prior Virtual Assistance experience
• Basic computer knowledge with MS Office applications such as Excel and Outlook , NetSuite, Wrike
• Customer Support experience
• Expectations for the role:
• Be able to be on time for their shift
• Be able to login at least 15 minutes early to set up the computer and system and be ready to work at scheduled time.
• Be able to communicate in English at a professional level with customers via emails