UX writer

BunnyStudio
  • 4 x 8hr days
  • 100% salary
  • Remote, Spain only
  • UX
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⚠️ Spain only. You'll be rejected otherwise

Bunny Studio is the world’s only project fulfillment platform that provides over 50 end-to-end creative services. Powered by technology and run by humans, it works with the top 4% of global professionals to deliver voiceovers, writing, video, design services, and more, in over 100 languages. With an extensive database of over 13,000 pre-vetted professionals, we back our risk-free policy with 24/7 support and lightning turnaround times. Our platform also renders developers and agencies unrivaled capabilities to scale their creative needs on-demand through its unique API integration. With Bunny Studio, our clients can expect predictable outcomes, affordability, and ingenuity always.

We're currently looking for somebunny to join our team as a UX writer. This job opening is your invitation to raise your bar and team up with the world's best creatives. We've built an environment where our team members help each other proactively to thrive, and where a sense of humor is valued as much as technical and human skills.

🐰 Our team: We're currently with 85 people globally distributed. Over the last 12 months, we've grown the team by ~80%. We come from different backgrounds; scientists, parents, designers, historians, engineers, writers, audio-visual producers, travelers, athletes, voice artists, pet-lovers, and more. We're all bunnies. As a collective, we refer to ourselves as the fluffle.

🌏 Our location: We're a remote-first team. We work from Brazil, Nigeria, The Netherlands, The Philippines, Colombia, Argentina, England, Uruguay, among other places. We don't have an office.

🚀 Our launching year: We were created in 2011 during a hackathon and launched in February 2012.

💖 Our clients: We've partnered with more than 15,000 businesses, to help them scale their creative needs over the years.

💸 Our investments: We're a bootstrapped business. We grow our investment capacity by bringing more value to our clients.

About the Position

The UX writer will work closely with the product and marketing teams, identifying and understanding the user's jobs to be done, to provide suitable user interface copy, microcopy, and transactional emails copy, among other written content requirements.

They'll also be responsible for collaborating with the UX research and testing team, to better understand the impact of the delivered copy, and find ways to optimize it. They'll find themselves partnering with the marketing team as well, towards balancing user-advocacy vs SEO needs within certain areas of the product.

On top of that, they will also be responsible for documenting and maintaining the communication guidelines and nomenclature, increasing the bus factor, and promoting well-written communication practices across the company.

Job responsibilities

Your key responsibilities will be:

  • Crafting the right words to accompany the right designs with the right word choice.
  • Write copy for user interfaces so that people can navigate, use and troubleshoot the product easily.
  • Create effective page titles and navigation menu item names so that users can intuitively get to the page or screen they want.
  • Write error messages that are simple, effective and blame-free; so, in the unfortunate event of an error, users feel assured rather than annoyed.
  • Craft effective emails and newsletters to achieve product goals (such as to get people to sign up for an account).
  • Weave a cohesive narrative throughout the product, so users will experience a consistent tone of voice and direction no matter which screen or page they access.
  • Creating and maintaining guidelines and style guides that include tone of voice.

KPIs for this role

  • Conversion rate of the main flows of the platform
  • Task success rate (when testing flows or prototypes)
  • User error rate (when testing flows or prototypes)
  • Number or tasks and bugs created due to UX writing issues

Challenges you’ll work on

For the first 6 months you are expected to help us work on the following challenges:

Learn as much as possible about the product, it's main goals, flows and areas of impact and improvement.

Have a proactive mindset in regards to suggestions and product improvements.

Increase bus factor of our content writing best practices.

Ensure we increase the clarity of the information presented in our platform.

Build bridges with different areas such as marketing, sales and customer operations to better understand who are we communicating with, their pain points, needs, and feedback, in order to transmit them as they work in written content proposals.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

  • Have at least 2+ years of experience writing content for digital products.
  • Have a C1 level (business fluent) in English.
  • Have worked within a product team towards building simple, clean, and easy-to-use apps or platforms.
  • Have an eye for creating product copy for new features with the vision of scalable and easy to maintain communication guidelines and nomenclature.
  • Are used to actively interacting during the design process, giving and receiving feedback.
  • Are used to building relationships across product functions and other departments, advocating for the good use of the written content guidelines.
  • Are comfortable managing various initiatives simultaneously.
  • Are able and willing to work in a highly diverse and multicultural team where various religions, ideologies, sexual orientations, ethnicities, and nationalities work together.

Team structure

  • You will report to Vladimir Vivas - Head of product
  • Team: Product, composed of Product management, L10N management, Product design, UI design, UX research, and UX testing
  • Location: Our current team is distributed between Brazil, Italy, and Colombia. Start date: As soon as possible

Moreover, you will work closely with the following teams: Product, Sales, Marketing, and Customer Operations. These teams are based in Colombia, Brazil, Argentina, the United Kingdom, The Netherlands, Egypt, South Africa, and The Philippines.

We are used to working in a distributed manner, so this role is open to professionals based in THE AMERICAS and EMEA.

Meme created during one of our team activities.

Career path

You will be expected to remain in this role for 2 years. The knowledge and experience you'll gain may then enable you to perform any of the following roles, either at Bunny Studio or somewhere else:

  • Senior UX writer

  • UX generalist
  • UX manager
  • Head of UX

Once you pass your trial period of 3 months, we will agree on your tour of duty, which specifically defines a successful employer-employee partnership: You assume the compromise of focusing your time and energy on our team with the goal of growing the company; we assume the compromise of investing in your personal and professional growth so that when the time comes for you to leave our team, you'll have the tools, experience, and network to achieve equal success elsewhere

💰 Compensation

Because we value transparency, your compensation will be USD $38,025 per year, depending on your knowledge, experience, and performance during our selection process.

At Bunny Studio, we strive for equity amongst all our team members. Therefore, our compensations are determined per functional area and role. Hence, team members within the same role and job level will earn the same. Before you apply, ensure that the salary is within your income expectations.

\\ Please note, this is gross salary, meaning It is the salary that is without any deductions on social securities and taxes.

Apply for this job

⚠️ Spain only. You'll be rejected otherwise

BunnyStudiobunnystudio.com

Bunny Studio is the most diverse and widely-used online creative services platform available.

Our Working week

It started with an 8 week experiment in June 2020, but as of November we continuing the 4 day work week experiment

  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

We work Remotely

We are a team of 87.

Our Benefits

  • Health insurance
  • Flexible working hours
  • Generous parental leave
  • Company retreats

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