User Researcher

Our offer for you

As a User Researcher (m/f/d) at Xayn, you’ll take ownership of building and scaling our user research practice from the ground up. Your insights will play a key role in shaping our Legal AI product, ensuring we truly understand our users and build solutions that solve real-world challenges in the legal industry. This is a strategic and hands-on role for someone who thrives in a fast-moving environment and wants to make a lasting impact on how legal professionals work.

YOUR TEAM

You will work with our two cross-functional product teams, collaborating closely with engineers, product managers, and other designers. The team consists of 6-7 developers, a product manager, and a designer, who you will support with your deep customer insights and in validating their Designs.

YOUR HIRING MANAGER

You will report to Ruth, Chief Product Officer at Xayn, who leads the product and design strategy for Noxtua, our Legal AI solution. With extensive experience in product management and user-centric design, Ruth is passionate about creating intuitive and impactful digital products. She fosters a collaborative and agile work environment, ensuring that design, engineering, and product teams work seamlessly together. Ruth values user feedback, accessibility, and innovation, making her a strong advocate for human-centered AI solutions.

OUR BENEFITS

• Working hours: Flexible working hours: Full-time (32- 40h/week).
• Vacation: 26 days + December 24th & 31st off
• Remote: 100% remote work possible (given a German residence), other countries upon request
• Discounts: e.g. Urban Sports Club Membership
• Equipment: Laptop (Lenovo or Mac), second screen, keyboard etc.

Your responsibilities

• Establish and lead user research operations, including research processes, documentation standards, and a participant panel.
• Design, plan and conduct deep qualitative research studies (e.g. interviews, contextual observations, diary studies).
• Collaborate with product designers, engineers, product managers, and legal experts to validate product ideas and improve UX.
• Build and maintain a research insights database to ensure knowledge is accessible and actionable across the team.
• Create and maintain personas, customer journeys, and other research artifacts.
• Bring user insights into the product development process and identify opportunities for innovation.
• Help define the strategic direction of our Legal AI by understanding and articulating what really matters to our users.

About you

• 3–4+ yearsofexperienceas a User Researcher, preferably in a B2B SaaS orregulatedindustry (e.g. FinTech, Legal Tech).
• Provenexperienceconductingresearchindependently, fromscoping and recruitmenttosynthesis and communication.
• Strong commandof qualitative methods such asin-depthinterviews, diarystudies, observations, and usabilitytesting.
• Experience buildingresearchops and knowledgemanagementsystems.
• Excellentcollaboration and communicationskills — youknowhowto bring peoplealong on theresearchjourney.
• High level of self-organization and the ability to drive research initiatives proactively.

About us

The AI Startup Xayn develops Noxtua, Europe's leading sovereign Legal AI. The legally compliant and competent AI helps legal professionals to research legal issues and review, and draft legal documents. The GDPR-compliant Legal AI meets the high professional and data protection requirements for lawyers (§ 203 Penal Code, § 43e Federal Lawyers' Act) and is certified according to ISO 27001, 9001, 27018, 27017, 42001, and BSI C5. The product version Beck-Noxtua is based on the exclusive data of Germany’s leading legal publisher C.H.Beck and Germany’s largest business law firm CMS.

Emerging from a 2017 research project by Dr. Leif-Nissen Lundbæk and Professor Dr. Michael Huth at Oxford University and Imperial College London, the Berlin-based Legal-Tech company, formerly known as Xayn, boasts extensive experience in developing highly efficient GDPR-compliant AI solutions. Strategic partners, including Germany's leading legal publisher C.H.Beck, the High-Performance Computing specialist Northern Data, Germany's largest business law firm and co-initiator of the Legal AI Noxtua CMS, as well as the world's largest law firm Dentons, have invested a total of € 80.7 million in the German startup as part of its Series B funding round.