User Research Manager

Company Description At Pixel, we are more than a user research lab. We are committed to ensuring that Ubisoft creates the best gaming experiences by placing players—their behaviors, motivations, and expectations—at the heart of the design process.

In partnership with production teams and using the different methodologies at our disposal, we analyze player feedback to provide in-depth and relevant insights that guide decision-making.

Within the Player Experience Insights (PX Insights) division, the User Research Manager is responsible for a portfolio-organized team and reports to the Associate Director.

This team is structured to support productions, possibly grouped by brands, through Insights Managers (Pixies) and dedicated user research analysts. Employees of these teams can be located in Montreal, Quebec City, Toronto, Halifax (Canada), Cary (NC, USA), and Paris (France).

The PX Insights division includes several similar teams to cover all productions supported by Pixel in North America. In collaboration with other User Research Managers and under the supervision of the Associate Director, the User Research Manager translates the department's strategic vision and direction into concrete objectives for their team, contributes to the continuous improvement of practices, and oversees their team's KPIs to ensure optimal use of resources within Pixel.

Job Description Responsibilities

• Transform the strategic vision into concrete objectives for your portfolio, in collaboration with other portfolio managers and the Associate Director.
• Lead and empower a multisite team of Player Experience Insights (PXI) leads and a team lead responsible for user research, guiding them through management, leadership coaching, and relationship building with various partners.
• Prioritize user research initiatives across your portfolio's projects, in partnership with a project manager.
• Use key performance indicators to monitor the health and performance of resources assigned to your portfolio.
• Build meaningful collaborations with strategic partners (VP Production/HQ duo) and maintain positive relationships with key stakeholders and production team members, fostering cross-disciplinary collaborations.
• Create and strengthen relationships with Pixel's cross-functional teams (discipline leads, Topic Leads, project managers) to ensure the implementation of standards within the portfolio, aligned with other portfolio managers.
• Support and advocate for Pixel's mission within the team and with various partners.
• Represent Pixel in external forums and global discussions, and help elevate the department's profile.
• Strengthen relationships with key strategic partners to improve the department's contribution to Ubisoft's success.
• Act as a department ambassador and participate in global alignment discussions and external forums to elevate the department's position.

Qualifications

• At least 3 years of experience in team management, demonstrating proven ability to lead, motivate and develop team members in a dynamic environment.
• Results-oriented, able to anticipate risks and adapt resources to priorities.
• Motivated by the desire to drive change at all levels of an organization.
• Extremely strong knowledge of game development, game design, and production cycles.
• Solid experience and relevant achievements in conducting mixed-methods research, generating actionable insights for production partners and stakeholders.
• Strong communication skills, capable of managing a variety of stakeholders at different levels of the organization.
• Able to guide and develop team members in managing multiple diverse stakeholders with varying priorities, perceptions, and interests.

Additional Information Ubisoft teams consist of 19,000 people across more than 30 countries worldwide, united by a common mission: enriching players' lives through original and memorable gaming experiences. Their energy and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and more to come.

Ubisoft is an equal opportunity employer and believes that diversity of backgrounds and perspectives is essential to creating worlds that enable everyone to flourish and express themselves.

Working at Ubi MTL means enjoying a creative work environment that fosters connection. We offer a collaborative space focused on career advancement, learning opportunities, and well-being (as evidenced by our significant benefits!).

If you are excited to take on challenging tasks, leverage the latest technologies, and be part of the future of entertainment, join us to create the unknown.

At Ubisoft, you are welcome as you are. We embrace diversity in all its forms and are committed to fostering an inclusive and respectful work environment.