Underwriting Service Team Leader

QBE Insurance Group

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

Only considering candidates eligible to work in London, UK ⚠️

Primary Details

Time Type: Full time

Worker Type: Employee

**Underwriting Service Team Leader

London**

The opportunity

We have a new vacancy for a Team Leader to join our International Markets Operations team in London. This is an excellent opportunity to join us at an exciting time as we grow and modernise the business. This role will play a key part in QBE’s continued success in International Markets underwriting.

Your new role

  • Proactively manage your team’s resource and workflow using KPIs to meet agreed service levels on quality, quantity and deadlines.
  • Develop and performance manage your team of Underwriting Assistants, ensuring objectives are aligned to business requirements, and that we continue to build skills and talent.
  • Drive a continuous improvement approach in your team and lead on change projects and initiatives for your product area working in partnership with underwriting, operations and IT to strive for operational excellence.
  • Ensure that your team complies with all legal and regulatory requirements to meet internal and external obligations.

About you

  • Good interpersonal skills andability to lead and motivate a team.
  • Knowledge of underwriting administration processesin Lloyds/London Market.
  • Experience of identifying and implementing process change in Underwriting Operations.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”.It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation(https://qbeeurope.com/careers/flex-qbe/).

#LI-Hybrid

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;

**5-star Diversity,****Equity and inclusion (DEI) awards, 2023 Winner -**Insurance Business Canada

Employer of the Year 2022****Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award

**Insurance Times Claims Excellence Awards 2022 Winner -**Claims Product Solution of the Year

Working Families Best Practice Awards 2021_Finalist for:_Best COVID-19 Response

Insurance Post British Insurance Awards 2022Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.  Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report ( Link).

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too?

Your career at QBE — let’s make it happen!

To find out more about why you should work for QBE, visit ourcareers website.

What next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and****let’s make it happen!

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

QBE Insurance Groupqbe.com

Global insurance leader with operations in 28 countries.

Working Week

We offer a range of options to support your work/life balance, including flexible start and finish times, part-time work, job sharing, 9 day fortnight and flexible leave options.

  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Mon
  • Tue
  • Wed
  • Thu
  • 🏖️
    Fri

Our Vacation Policy

We offer 31 days of PTO, including annual leave and additional flexible leave options

Remote Working Policy

We offer a hybrid remote working model.

Company Benefits

  • Health insurance
  • 401(k) company contribution
  • Generous parental leave
  • Dentalcare
  • Equipment allowance
  • Life & Disability Insurance
  • Professional Development Budget
  • Yearly bonuses
  • Mental Health Support

Our Team

We're a team of 14k across 19 departments:

  • business development
    490
  • finance
    488
  • engineering
    355
  • support
    278
  • information technology
    230
  • operations
    210
  • consulting
    170
  • human resources
    153
  • accounting
    97
  • +10 more teams

Desirable Skills and Experience

  • Interpersonal skills
  • Team leadership
  • Underwriting administration
  • Process change implementation

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