Trip Planner

Moniker’s corporate travel and events business is expanding, and we are currently looking to hire talented and passionate people to support the team as we grow. The Trip Planner role will be assigned as part of a Trip Planning Pod, working alongside another Trip Planner and supporting their Operations Manager in managing the day-to-day tasks and responsibilities of our client's travel programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.

Position Overview:

All successful applicants will be responsible for supporting the seamless execution of travel programs by managing logistics, assisting in supplier relationships, and ensuring exceptional customer service. This role involves coordinating various aspects of trip planning, from registration and transportation to on-site event staffing and itinerary development, all while meeting the high standards of excellence our clients expect. The Trip Planner also plays a key role in maintaining accurate travel documentation and adapting plans as needed throughout the planning process.

CORE DUTIES:

In this role, you'll be responsible for:

• Program Logistics Management: Assist your Operations Manager with overseeing logistics, including registration, flight manifests, ground transportation, on-site gifting procurement, banquet event orders, attendee surveys, and more.
• Supplier Relationship Support: Collaborate with your Operations Manager to maintain strong relationships with suppliers (ex: Hotels, DMCs, Flight booking partners, etc.) and assist in planning trips.
• Exceptional Customer Service: Deliver outstanding customer service in daily operations, ensuring seamless interactions with both internal and external stakeholders.
• Trip Management: Assist in building and managing trips within the database, adapting plans as they evolve throughout the planning process.
• Itinerary Development: Research and propose new ideas and elements for itineraries, contributing to the creation of innovative programs.
• Reservations and Bookings: Make and confirm reservations and supplier bookings under the guidance of the operations team.
• Preparation of Travel Documents: Prepare traveler booking confirmations and final packages for each program, ensuring all details are accurate and complete.
• Administrative Support: Perform additional administrative duties as assigned by your Operations Manager.
• On-Site Event Staffing: Assist in the on-site execution of our clients’ programs, following the direction of your Operations Manager.

The ideal candidate

You’ll be great in this role if:

You’ve got experience working in a fast-growing agency. ‍

You’re a high-performing event planning or travel industry professional with 2-3+ years of experience in a high-growth environment.

You have superior attention to detail.

‍ You pride yourself on thoroughness and accuracy and consider yourself an Excel Ninja. You are a stickler for detail and have high standards, especially when it comes to keeping track of important dates and deadlines, and managing oodles of data across multiple spreadsheets.

You’re an amazing teammate.

‍ You’re the first to put up your hand to support your colleagues when they are overwhelmed, and you’re willing to drop what you’re doing to help out when needed. You strive to build genuine relationships built on camaraderie and mutual trust throughout the company, and love being the “go-to” person in your organization.

You’re driven and proactive.

‍ You have a solid work ethic and approach each situation with energy and enthusiasm, even when the task at hand isn’t the most glamorous. You approach every challenge, committed and determined to achieve or exceed expectations and act with a sense of urgency.

You own your tasks.

‍ You love a challenge and take great satisfaction in tackling tasks head-on, whether big or small. You are comfortable making independent decisions and follow your instincts to move quickly and efficiently. You are comfortable being measured by the results of your work, not just the effort put in.

You’re great at multitasking.

‍ You excel at juggling multiple projects simultaneously, maintaining high standards across all tasks while effectively prioritizing and managing time.

You’re tech-savvy.

‍ You are adept with new technologies and feel extremely comfortable with spreadsheets, and platforms like GoogleDrive, Asana, and Slack, among others.

You’re a self-starter and can work independently.

‍ You’re a self-starter with the determination and ability to take on tasks independently. You thrive on being given a task and told what success looks like, but being given leeway to figure out the “how” on your own (though you know when to ask for help, ensuring that you stay on track!). Given the significant amount of time spent working remotely and without direct supervision, your capability to work autonomously is essential to this role.

This role won’t be a good fit if:

• You aren’t excited by travel and event planning
• You don’t love and enjoy working remotely
• You aren’t big on spreadsheets or budgets, especially when they involve big numbers
• You aren’t comfortable working under pressure, when deadlines are looming
• You aren’t extremely detail-oriented and are comfortable working with gobs of data
• You struggle to keep yourself organized with simultaneous projects on the go
• You struggle to prioritize tasks effectively or have a tendency to procrastinate
• You are not a self-starter or need micro-managing to keep you motivated
• You get easily frustrated and overwhelmed when confronted with multiple tasks
• You aren’t good with customers or client service, even when they are frustrating

Compensation

The base starting salary is CAD$70,000 with OTE an additional $5,000-$10,000 per year through on-site staffing of our programs and performance-related bonuses.

There will be extensive opportunities to travel in this role, and it is expected you will be flexible with occasionally needing to travel on weekends/holidays due to the timing and needs of our client's programs.

Curious?

Send us an email with your Resume as well as answers to two of the following questions **(max 500 words each essay)

‍**

1. Logistics Coordination: Tell us about the most complex event or project you undertook and how you stayed organized throughout the process. How did you ensure all details were accurate and what steps did you take to handle unexpected challenges?
2. Supplier Relationships: Provide an example of how you maintained or improved relationships with key suppliers. What strategies did you use to ensure collaboration and success for both parties
3. ‍ Problem Solving: Explain a situation where something went wrong during an on-site event or trip (or an equivalent situation). How did you address the issue, and what was the outcome?

Please note that successful applicants who are invited to interview will be asked to participate in a short-budget competency test.

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